Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emily Thompson

Prince Rupert,British Columbia

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Farming Assistant

St. Mary's
08.2021 - 08.2022
  • Conducted regular inspections of crops or livestock for signs of disease or pests; promptly reported findings to reduce risks of widespread issues.
  • Assisted in the planning and execution of farm events, such as tours, workshops, or community outreach initiatives to promote agricultural education.
  • Improved soil fertility with the application of organic matter and proper nutrient management practices.
  • Maintained accurate records of crop production, inputs, and farm activities to ensure regulatory compliance.
  • Optimized harvest operations through timely harvesting and efficient post-harvest handling procedures.
  • Participated in market research to better understand customer preferences and inform future planting decisions.
  • Ensured food safety standards adherence during harvests, storage, packaging, and transportation processes of agricultural products.
  • Collaborated with farm manager to develop seasonal planting schedules and crop rotation plans.
  • Assisted in livestock care, ensuring proper feeding, health care, and hygiene practices for animal welfare.
  • Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.
  • Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.

Commercial Fisherman Deckhand

Winsum
11.2019 - 08.2020
  • Continuously improved personal skills and knowledge in the fishing industry by seeking feedback, learning from experienced crew members, and staying current with industry trends.
  • Maintained efficient gear deployment for optimal fish harvesting results.
  • Collaborated effectively with diverse groups of crew members from various backgrounds, fostering teamwork in pursuit of shared goals.
  • Facilitated smooth unloading process at port, coordinating efforts with dockworkers for a quick turnaround time.
  • Managed daily vessel operations efficiently, ensuring timely completion of assigned tasks.
  • Reduced equipment downtime, repairing fishing gear as needed to maintain productivity.

Cosmetic Manager

Shoppers Drug Mart
12.2017 - 06.2018
  • Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
  • Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
  • Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
  • Maintained accurate inventory and sales records for department.

Cashier Supervisor

Shoppers Drug Mart
06.2016 - 11.2017
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.

Crab Harvestor

S & S Vessel Holdings Adhoc
Prince Rupert, BC
2024.05 - Current
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Physical demanding movements, long hours, and repetitive tasks.
  • Baiting, setting/stacking traps, and emptying crab pots. Weighing 50 Ibs or more.

Education

Bachelor of Arts - Human Kinetics

St Francis Xavier University
Antigonish, NS

High School Diploma -

St. Mary's Education Centre/Academy
Sherbrooke, NS
06.2015

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Attention to Detail Focus
  • Organizational capabilities
  • Creative mindset and innovation
  • Teamwork and Collaboration
  • Good Judgment

Languages

English
Professional Working

Timeline

Crab Harvestor

S & S Vessel Holdings Adhoc
2024.05 - Current

Farming Assistant

St. Mary's
08.2021 - 08.2022

Commercial Fisherman Deckhand

Winsum
11.2019 - 08.2020

Cosmetic Manager

Shoppers Drug Mart
12.2017 - 06.2018

Cashier Supervisor

Shoppers Drug Mart
06.2016 - 11.2017

Bachelor of Arts - Human Kinetics

St Francis Xavier University

High School Diploma -

St. Mary's Education Centre/Academy

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Emily Thompson