Emily Taschereau
Kelowna
Summary
Personable and empathetic, with strong dedication to supporting individuals in need. Possesses foundational knowledge in social services and human behavior, coupled with effective communication and problem-solving skills. Committed to making meaningful impact on well-being of clients through tailored support and advocacy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Case Worker
Okanagan Boys & Girls Club
11.2024 - Current
- Company Overview: Restorative Justice Program
- Conduct intake interviews with youth, guardians, and victim
- Identify potential barriers and provide support and resources for youth, guardians, and victims
- Participate in opening, maintaining, and closing paper & electronic files and data entry for each case
- Liaise with volunteers and schedule conferences
- Work with Program Coordinator to distribute copies of Agreements & Final Reports to conference participants, referral agency or RCMP
- Follow non-disclosure procedures and confidentiality
Youth Worker
Okanagan Boys & Girls Club
07.2024 - Current
- Company Overview: Youth Drop in Center
- Review client background information, interview clients to obtain case history and prepare intake reports
- Assess clients to sort out options and develop plans of action while providing necessary support and assistance
- Established positive relationships with youth, providing mentorship and guidance to help them succeed
- Collaborated with other organizations to create a safe and supportive environment for youth
- Helped lead workshops and activities to foster social and emotional development in youth
- Youth Drop in Center
Practicum Student
Okanagan Boys & Girls Club
05.2024 - 06.2024
- Company Overview: Restorative Justice Program
- Conduct intake interviews with youth, guardians, and victims
- Identify potential barriers and provide support and resources for youth, guardians, and victims
- Participate in opening, maintaining, and closing paper & electronic files and data entry for each case
- Liaise with volunteers and schedule conferences Work with Program Coordinator to distribute copies of Agreements & Final Reports to conference participants, referral agency or RCMP
- Follow non-disclosure procedures and confidentiality
Front Desk Agent
The Cove Lakeside Resort
04.2023 - 08.2023
- Greet guests upon arrival, perform check-in/check-out tasks and process payments
- Answer inquiries and provide information about hotel services, local attractions, and other amenities
- Respond to guest requests and complaints in a timely and professional manner
Front Desk Agent
The Royal Anne Hotel
07.2022 - 03.2023
- Greet guests upon arrival, perform check-in/ check-out tasks and processing payments
- Answer inquiries and provide information about hotel services, local attractions, and other amenities
- Manage online or phone reservations and assign rooms
- Respond to guest requests/complaints in a timely and professional manner
- Maintain records of bookings and payments
Education
Human Service Work Diploma -
Okanagan College
Kelowna, BC03.2025
Bachelor of Arts - Psychology Major
University of British Columbia
Kelowna, BC01.2021
Skills
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client advocacy
- Interpersonal and written communication
Certification
- First Aid & CPR Level 3
- First Aid Opioid Poisoning Emergencies
- Peace Circle Facilitator,
- Anti-Oppressive De-Escalation Skills,
- Provincial Violence Prevention
Timeline
Case Worker
Okanagan Boys & Girls Club
11.2024 - Current
Youth Worker
Okanagan Boys & Girls Club
07.2024 - Current
Practicum Student
Okanagan Boys & Girls Club
05.2024 - 06.2024
Front Desk Agent
The Cove Lakeside Resort
04.2023 - 08.2023
Front Desk Agent
The Royal Anne Hotel
07.2022 - 03.2023
- First Aid & CPR Level 3
- First Aid Opioid Poisoning Emergencies
- Peace Circle Facilitator,
- Anti-Oppressive De-Escalation Skills,
- Provincial Violence Prevention
Human Service Work Diploma -
Okanagan College
Bachelor of Arts - Psychology Major
University of British Columbia
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