Emily Tan
Union City
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Center for Dermatology Cosmetic and Laser Surgery
09.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
HR Expert
Target
12.2022 - 07.2023
- Created innovative solutions to meet changing market demands and future growth plans.
- Implemented process improvements to smooth development cycle and increase collaboration.
- Developed new network hardware with advanced features and improved performance.
- Designed robust improvements to Area by applying technical knowledge and incorporating changes from senior staff.
Receptionist
Omega Automotive
02.2019 - 09.2022
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Barista
Starbucks, Barista
06.2021 - 07.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
Education
High School Diploma -
James Logan High School
Union City, CA06.2022
Skills
- Security Awareness
- Customer Complaint Resolution
- Call Answering and Routing
- Positive Attitude and Energetic
- Greeting and Seating Clients
- Computer Proficiency
- Visitor and Customer Relations
- Office Supplies and Inventory
- Data Imports
- Billing and Payment Processing
- HIPAA Compliance
- Appointment Scheduling
- Insurance Verification
- Medical Terminology
- Patient Records Management
Languages
Chinese (Mandarin)
Native or Bilingual
Additional Information
Availability:
Tues, Wed, Fri, Sat, Sun 7am-8pm
Timeline
Patient Care Coordinator
Center for Dermatology Cosmetic and Laser Surgery
09.2023 - Current
HR Expert
Target
12.2022 - 07.2023
Barista
Starbucks, Barista
06.2021 - 07.2022
Receptionist
Omega Automotive
02.2019 - 09.2022
High School Diploma -
James Logan High School
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