Emily Steffin
Kingston,ON
Summary
Fully bilingual, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
The Cell Phone Centre
05.2021 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Server
Swiss Chalet
09.2021 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager
McDonald's
03.2017 - 07.2021
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
J.D. -
Queen's University
Kingston, On04-2027
Bachelor of Arts, Honours - English Language And Literature
Queen's University
Kingston, ON04-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Complaint resolution
- Client relations
- Customer satisfaction measurement
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Server
Swiss Chalet
09.2021 - 04.2024
Customer Service Representative
The Cell Phone Centre
05.2021 - 08.2024
Manager
McDonald's
03.2017 - 07.2021
J.D. -
Queen's University
Bachelor of Arts, Honours - English Language And Literature
Queen's University
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