Emily Squires
Orangeville,Canada
Summary
Dedicated and professional with a strong track record in customer service, time management, and trend tracking. Expertise in troubleshooting problems and creating effective solutions. Excellent verbal and written communication skills, consistently cultivating positive relationships and exceeding goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Chartwell Montgomery Village
01.2019 - Current
- Supported activities of daily living such as bathing, dressing, and grooming
- Assisted with mobility needs such as moving between bed and wheelchair and helping clients reach bathroom facilities
- Implemented restorative and supportive care, including ambulating and positioning
- Delivered empathetic, compassionate and person-centered care to all patients
- Established positive routines to support mental wellbeing
- Communicated clearly with residents, family members and other caregivers
- Attended training sessions and workshops to expand caregiving knowledge base and stay current on industry best practices
- Assisted clients in maintaining personal hygiene through oral care, hair care, nail care, and toileting assistance
Cashier
Rexall
01.2017 - 01.2018
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
- Educated customers about upcoming promotions, changing procedures, and available items
- Approached and solved problems with initiative and sound judgment
- Bagged, boxed or wrapped products for customers
- Gave customers full attention and attended to their needs
- Worked with supervisory team to meet customer needs
Assistant Manager
Cleo
01.2015 - 01.2017
- Helped senior managers run smooth operations by independently handling day-to-day requirements
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems
- Maintained operational performance by skillfully handling opening and closing tasks
- Supported senior managers with day-to-day operational requirements
- Coordinated employee schedules to provide adequate staff coverage
- Optimized inventory for maximum revenue generation
Retail Keyholder
Fairweather and International Clothiers
01.2013 - 01.2015
- Coordinated smooth front-end operations, overseeing front-line employee work
- Handled store opening and closing with consistent attention to established requirements
- Delivered consistent service to customers with proper staff coverage and well-trained employees
- Demonstrated expert product knowledge and recommended specific products to suit customers' needs
- Maintained store cleanliness and assisted management with operational tasks
- Processed sales, returns and exchanges quickly and accurately
Education
Certification - Pre Health and Sciences
Georgian College
Orangeville04.2022
Diploma - Personal Support Worker
College of the North Atlantic
St. Johns, Newfoundland04.2019
Skills
- Client dressing
- Toileting assistance
- Effective communication
- Infection control
- Visual Merchandising
- Critical thinking
- Compassionate Care
- Problem solving
- Adaptability and flexibility
Languages
English - Proficient (C2)
German - Intermediate (B1)
Certification
CPR
Timeline
Personal Support Worker
Chartwell Montgomery Village
01.2019 - Current
Cashier
Rexall
01.2017 - 01.2018
Assistant Manager
Cleo
01.2015 - 01.2017
Retail Keyholder
Fairweather and International Clothiers
01.2013 - 01.2015
Certification - Pre Health and Sciences
Georgian College
Diploma - Personal Support Worker
College of the North Atlantic
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