Summary
Overview
Work History
Education
Skills
Timeline
Generic

EMILY SOOKWA

Montreal,Qc

Summary

Develop my professional skills and accomplish myself in a job that presents challenges.

Overview

8
8
years of professional experience

Work History

Beauty Advisor Expert

Pharmaprix
05.2023 - Current
  • Greet clients upon their arrival and Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Identify client’s needs and recommend cosmetics and skincare products based on their preferences and skin type
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Processed payments, entering sales in register for prompt customer service.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
  • Use PDT scanner for inventory checks, modify prices, order new arrivals & etc

Customer Service Sales Representative

Softworks Fashion
05.2022 - 08.2022
  • Manage incoming phone calls & follow up emails
  • Identify and assess client's needs to achieve satisfaction.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Assisted in the development of new sales strategies.
  • Consulted with businesses to supply accurate product and service information.
  • Build catalogs, update inventory and get new orders, send order changes, invoice shipping and tracking data back directly from my data management system.
  • Reviewing and entering data information into the appropriate databases.
  • Monitoring and updating existing data when required
  • Compiling, verifying accuracy and sorting information to prepare source data for computer entry.
  • Maintained high levels of client retention with proactive relationship-building strategies.
  • Taking care of our social media presence by sharing our latest products and interacting with customers regarding our planned new clothing line.

Brand Ambassador/Beauty Advisor

Tula Skincare
12.2021 - 03.2022
  • Greet clients upon their arrival and offer them baskets
  • Inform customers on prices and special offers
  • Help clients find products they’re looking for in our store
  • Identify customer needs and recommend cosmetics, skin care and hair products based on their preferences
  • Learned the sales language to engage the customer and made sure the customer wants to learn about the products I am selling
  • Give recommendations for makeup, skincare and hair products to use to satisfy their needs
  • Demonstrate proper use of makeup and skin care products
  • Ensure proper presentation of products on shelves
  • Cleaning Tula displays and stations
  • Gather customer feedback and relay them to the marketing team on Daily store Log
  • Representing our brand at promotional events
  • Writing down each sales I make and calculate the total for the day

Seasonal General Worker

Patricia Lingerie
07.2020 - 07.2020
  • Make an inventory of the products
  • Coordinate the underwear and undergarments according to their sizes
  • Tacking the items with their prices
  • Prepare the boxes for orders
  • Clean up at the end of each quarter of an hour
  • Iron the clothes before packing them
  • Fold the clothes to fit them in the boxes

Customer Service Representative

Alorica
02.2020 - 07.2020
  • Listen attentively to caller needs to ensure a positive customer experience
  • Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Find resolution to their problems/give suggestions
  • Access to electronic and paper cataloging systems to look up product information and availability
  • Access to OMS and CSC to check into the system with their order number to check/do: status, return reimbursements and price adjustments
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Access to SOP (Standard Operation Procedures) to help us and improve our knowledge with product codes, processing order returns correctly and etc
  • Access to CRM to make incident reports on why the customers called and make incident reports to send to higher departments to fix major problems / resolve the issues

Sales Associate

Lise Watier Cosmetics
03.2016 - 04.2017
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Volunteer

Sun Youth Organization
06.2016 - 06.2016
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.
  • Improved organizational efficiency by streamlining volunteer onboarding processes.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Assisted with special events and programs.

Education

Graphic And Digital Design

Vanier College
08.2021

High School

École Sophie-Barat
Montréal, QC
06.2017

IT

McGill University
Montreal, QC

High School Diploma -

Ecole Marie-Anne
Montreal, QC
06.2020

Skills

  • Communication skills
  • People skills
  • Good analytical and social skills
  • Creativity
  • High skills in customer service
  • Uses good judgment/takes a good initiative
  • Energetic and careful person
  • Pays close attention to details
  • Time Management
  • Tech savvy
  • Typing speed
  • Attention to details
  • Advance in Microsoft programmings (Word, Powerpoint, Excel)
  • Skilled in Programming languages (HTML, CSS, Javascript)
  • Ability to multitask
  • Time Management

Timeline

Beauty Advisor Expert

Pharmaprix
05.2023 - Current

Customer Service Sales Representative

Softworks Fashion
05.2022 - 08.2022

Brand Ambassador/Beauty Advisor

Tula Skincare
12.2021 - 03.2022

Seasonal General Worker

Patricia Lingerie
07.2020 - 07.2020

Customer Service Representative

Alorica
02.2020 - 07.2020

Volunteer

Sun Youth Organization
06.2016 - 06.2016

Sales Associate

Lise Watier Cosmetics
03.2016 - 04.2017

Graphic And Digital Design

Vanier College

High School

École Sophie-Barat

IT

McGill University

High School Diploma -

Ecole Marie-Anne

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EMILY SOOKWA