Emily Smits
Oceanside
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Stone Brewing. Proven ability in suggestive selling and guest engagement, driving revenue through tailored recommendations. Adept at team collaboration, ensuring seamless service and enhancing customer satisfaction in fast-paced environments. Committed to delivering memorable experiences.
Overview
4
4
years of professional experience
Work History
Server
Stone Brewing
09.2022 - Current
- Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction.
- Managed food and beverage orders accurately, maintaining high service standards.
- Collaborated with kitchen staff to ensure timely order delivery and quality control.
- Trained new team members on service protocols and menu specifics to enhance efficiency.
- Drove revenue by actively upselling premium beers, seasonal releases, and food pairings, increasing average check size through tailored recommendations.
- Handled customer objections and concerns professionally, converting hesitation into confident purchases.
- Adapted quickly to changing customer demands, ensuring seamless service during peak hours.
- Cultivated relationships with regular customers.
Sales Associate
Zara
10.2021 - 05.2022
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained store presentation standards, ensuring merchandise was visually appealing and well-organized.
- Processed transactions efficiently using point-of-sale systems, reducing customer wait times.
- Collaborated with team members to achieve sales targets and improve store performance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Rancho Buena Vista
Vista, CA06-2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Suggestive selling
Timeline
Server
Stone Brewing
09.2022 - Current
Sales Associate
Zara
10.2021 - 05.2022
High School Diploma -
Rancho Buena Vista