Emily Smith-Boyd
Calgary,AB
Summary
Experience with operational tasks and customer interactions in service settings. Utilizes teamwork and adaptability to meet dynamic demands.
Professional with strong background in customer service and food preparation. I Ensure efficient and accurate order fulfillment. Known for reliability, adaptability, and consistently contributing to collective goals. Enthusiastic about delivering exceptional service and achieving targeted results.
Overview
4
4
years of professional experience
Work History
Team Member
Little Caesars
Orillia, ON
09.2025 - 12.2025
- Maintained cleanliness and organization of workstations to enhance customer experience.
- Implemented food safety practices to comply with health regulations and maintain product integrity.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased sales through effective product placements and persuasive communication skills.
Server
St. Louis Bar and Grill
Orillia, ON
05.2025 - 12.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Operated POS system efficiently, processing transactions and managing cash flow accurately.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages during peak hours.
- Memorized menu items and daily specials to enhance guest experience and order accuracy.
Receptionist
Sharp Images Spa And Salon
Orillia, ON
06.2024 - 04.2025
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Team Member
Tim Hortons
Orillia, ON
11.2023 - 06.2024
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Improved customer satisfaction by consistently providing friendly and efficient service.
Hostess
Fionn McCools
Orillia, ON
06.2021 - 10.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly presence through dining experience.
- Demonstrated multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs.
- Maintained a clean environment ensuring comfort of the guests throughout their visit.
- Took reservations and to-go orders by phone, answered customer questions, and informed of wait times.
Education
High School Diploma -
Orillia Secondary School
Orillia, ON06-2024
Skills
- Excellent customer service and interpersonal communication skills
- Strong ability to work efficiently in fast-paced, high pressure environments
- Proven reliability with strong time management and organizational skills
- Ability to work both independently and collaboratively within a team
- Detail oriented with a commitment to accuracy and quality
- Adaptable and quick to learn new tasks and procedures
- Effective problem solving and conflict resolution abilities
- maintains a professional attitude and positive work ethic at all times
Timeline
Team Member
Little Caesars
09.2025 - 12.2025
Server
St. Louis Bar and Grill
05.2025 - 12.2025
Receptionist
Sharp Images Spa And Salon
06.2024 - 04.2025
Team Member
Tim Hortons
11.2023 - 06.2024
Hostess
Fionn McCools
06.2021 - 10.2021
High School Diploma -
Orillia Secondary School