Summary
Overview
Work History
Education
Skills
Languages
Timeline
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EMILY SMITH

St. Catharines

Summary

Professional worker with extensive experience in delivering high-quality service in busy dining settings. Known for a strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Server

Copa Cabana
06.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Bartender

Coppolas
09.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, setting up for the upcoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Mortgage Agent

Dominion Lending LTD
08.2023 - 04.2024
  • Maintain clientele experience

Mortgage Associate

Vine Group
10.2022 - 07.2023
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Worked with underwriters to fix application problems and resolve issues.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Developed extensive network of referral partners to source new mortgage loan opportunities.
  • Participated in industry events and conferences to build relationships and gain market intelligence.

Administrative Assistant

Property.ca
09.2021 - 09.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.

Planning Technician

MHBC Plan
02.2018 - 09.2021
  • Supported senior planning and engineering staff with all design-related projects using AutoCAD Civil 3D, Photoshop, Arc GIS and other design related projects.
  • Focusing mainly on, large plans of subdivision, rezoning projects, grading plans, site plans, and plans of condominiums.
  • Gaining an array of knowledge across multiple sectors such as residential, commercial, and industrial institutions.

Education

Mortgage Agent Course - Mortgage Agent

Real Estate And Mortgage Institute of Canada INC
09.2022

Urban And Regional Planning - undefined

Mohawk College
05.2017

Marketing - Social Media Marketing

Niagara College
Welland, None
08-2025

Skills

  • Mortgage Plan Advising
  • Compile Documents
  • Pre-Approval Process
  • Legal Documentation
  • Appraisal Reports
  • Managing Multiple Tasks
  • Memory retention
  • Customer service
  • Team collaboration

Languages

English

Timeline

Server

Copa Cabana
06.2024 - Current

Bartender

Coppolas
09.2023 - Current

Mortgage Agent

Dominion Lending LTD
08.2023 - 04.2024

Mortgage Associate

Vine Group
10.2022 - 07.2023

Administrative Assistant

Property.ca
09.2021 - 09.2022

Planning Technician

MHBC Plan
02.2018 - 09.2021

Urban And Regional Planning - undefined

Mohawk College

Mortgage Agent Course - Mortgage Agent

Real Estate And Mortgage Institute of Canada INC

Marketing - Social Media Marketing

Niagara College

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