Emily Smith
Waterloo
Summary
Professional, hard-working and able to manage and optimize dispatch operations. Working well at coordinating schedules, communicating with others, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software like Flight Schedule Pro, Excel, and other platforms to enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
Dispatcher
Waterloo Wellington Flight Centre (WWFC)
12.2024 - Current
- Manage flight dispatch operations, ensuring efficient communication between pilots, students, and ground crew
- Coordinate flight schedules, monitor aircraft movements, and assist with operational logistics
- Provide exceptional customer service to students and pilots, handling inquiries, scheduling conflicts, and documentation
- Assist in administrative tasks, including data entry, invoicing, and payment processing
Swim Instructor and Lifeguard
City of Waterloo
03.2024 - Current
- Provided private, semi-private, and group lessons to swimmers of all ages and skill levels
- Maintained a safe and professional environment, ensuring a high standard of instruction and care
Swim Instructor and Lifeguard
University of Waterloo - PAC Pool
01.2024 - 08.2024
- Deliver high-quality individual and group swimming instruction, emphasizing safety and technical skill development
- Monitor and ensure pool safety, responding effectively to emergencies and enforcing regulations
- Offer excellent customer service, ensuring a welcoming and engaging experience for all participants
Swim Instructor and Lifeguard
City of Brantford
01.2021 - 05.2024
- Led comprehensive swimming and water safety programs, ensuring a positive learning experience for clients
- Provided administrative support, including class scheduling, student progress tracking, and parent communications
Team Member
Dairy Queen
01.2019 - 01.2021
- Delivered exceptional customer service in a high-paced environment, ensuring customer satisfaction
- Handled transactions, maintained cleanliness, and coordinated order fulfillment efficiently
Education
Associate of Applied Science - Geography And Aviation
University of Waterloo
Waterloo, ON04-2027
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
Timeline
Dispatcher
Waterloo Wellington Flight Centre (WWFC)
12.2024 - Current
Swim Instructor and Lifeguard
City of Waterloo
03.2024 - Current
Swim Instructor and Lifeguard
University of Waterloo - PAC Pool
01.2024 - 08.2024
Swim Instructor and Lifeguard
City of Brantford
01.2021 - 05.2024
Team Member
Dairy Queen
01.2019 - 01.2021
Associate of Applied Science - Geography And Aviation
University of Waterloo
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