Emily Skaar
Altaville
Summary
Dynamic and results-driven professional with extensive experience at MACT Health Board, excelling in patient scheduling and insurance verification. Proven adaptability in high-pressure environments, ensuring seamless operations while maintaining HIPAA compliance. Skilled in electronic medical records management and conflict resolution, consistently enhancing patient satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
MACT Health Board
Angels Camp
05.2023 - Current
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
- Verified patient insurance information and collected co-pays and payments for services rendered
- Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
- Effectively communicated with healthcare providers to ensure timely delivery of test results and reports to patients
- Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
- Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
Shift Supervisor
Starbucks
Angels Camp
10.2021 - 05.2023
- Responsible for ensuring the satisfaction of customers and the duties performed by employees are to company standards
- Certified Barista and Barista Trainer, able to conform to different learning styles and learn new standards very quickly, as well as teach those standards
- Responsible for cash handling for myself and others
Hut Leader
Day-O Espresso
Calaveras/Stanislaus
07.2019 - 08.2021
- Responsible for ensuring the happiness of customers by making great connections and maintaining proper inventory
- Train Baristas to work together and alone, while creating a warm environment people would want to come back to
- Responsible for cash management, inventory, scheduling, and any other needs the business had
Shift Supervisor
Round Table Pizza
Arnold
06.2014 - 11.2018
- Responsible for the training of new hires, and their ability to create best moments for all customers
- Maintaining complete knowledge of all the business needs at all times and deploying employees to fix any problems that may arise
- Responsible for cash management, inventory, sales, and willing to complete any other needs the business had
Education
Columbia College - Psychology, Sociology
Columbia College
Sonora12.2023
Diploma -
Bret Harte High School
Altaville06.2016
Skills
- Adaptability in High-Pressure Environments
- Facilitating Understanding
- Effective Networking Skills
- Understand And Implement Business Standards
- Conflict Resolution Training
- Basic Life Support Certification
- Medical Billing
- Medical Terminology
- Electronic medical records
- Patient scheduling
- Insurance verification
- HIPAA compliance
Awards
- Partner of the Quarter, Starbucks, 02/01/22
- Murphys Rotary Student of the Month, 02/01/16
- FHA-HERO Leadership Award, 2016
- FHA-HERO Scholarship, 2016
Languages
English
References
References available upon request.
Timeline
Medical Receptionist
MACT Health Board
05.2023 - Current
Shift Supervisor
Starbucks
10.2021 - 05.2023
Hut Leader
Day-O Espresso
07.2019 - 08.2021
Shift Supervisor
Round Table Pizza
06.2014 - 11.2018
Columbia College - Psychology, Sociology
Columbia College
Diploma -
Bret Harte High School
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