Emily Sinclair
Moncton
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Atlantic Lottery
11.2022 - Current
- Managed high call volume with exceptional professionalism and efficiency.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Logged call information and solutions provided into internal database.
- Contributed to team success, consistently achieving call center performance metrics.
Sales Lead
Under Armour
07.2021 - 08.2022
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Sales Associate
Banana Republic, Gap
08.2020 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate, Cashier
The Shoe Company
10.2014 - 07.2020
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Harrison Trimble High School
Moncton, NB06-2015
Skills
- Customer service
- Data entry
- Call center experience
- Relationship building
- Customer relations
- Product knowledge
- Computer skills
- Teamwork and collaboration
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Customer Care Representative
Atlantic Lottery
11.2022 - Current
Sales Lead
Under Armour
07.2021 - 08.2022
Sales Associate
Banana Republic, Gap
08.2020 - 06.2021
Sales Associate, Cashier
The Shoe Company
10.2014 - 07.2020
High School Diploma -
Harrison Trimble High School
Similar Profiles
Isabelle LeBlancIsabelle LeBlanc
Customer Care Representative at Atlantic LotteryCustomer Care Representative at Atlantic Lottery
KANCHAN SHARMAKANCHAN SHARMA
Retail Spot Specialist at Western Canada Lottery Corporation, Western Canada Lottery CorporationRetail Spot Specialist at Western Canada Lottery Corporation, Western Canada Lottery Corporation
CHATISHA TILLEYCHATISHA TILLEY
Sales Representative at Texas Lottery/IGTSales Representative at Texas Lottery/IGT