Emily Sim, BSc
Lethbridge,AB
Summary
Motivated employee enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
11
11
years of professional experience
Work History
Shift Leader / Bartender
Browns Socialhouse
Lethbridge , AB
2016.10 - Current
- Managed day-to-day operations of restaurant, including supervising both front and back of house staff during peak dining hours, opening and closing of restaurant, and ensuring efficient operation of restaurant.
- Resolved customer complaints in a professional manner to maintain positive relationships and satisfaction with guests.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
Hostess / Expo / Server / Bartender/ Shift Manager
Milestones Grill & Bar
Calgary , AB
2013.10 - 2016.07
- Developed and implemented policies, procedures, and standards for the hostess team to ensure efficient restaurant operations.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Education
Bachelor of Science - Kinesiology
University of Lethbridge
Lethbridge, ABHigh School Diploma -
Lord Beaverbrook Highschool
CalgarySkills
- Customer Service
- Staff Development
- Teamwork and Collaboration
- Service Prioritization
- Anticipating guest needs
- Guest Relations Management
- Inventory Control
- Salesmanship
- Staff Management
- Complaint resolution
Extracurriculars and Volunteer Work
- Green Acres Foundation, Lethbridge — Volunteer
- Prairie Pets Rescue, Lethbridge — Volunteer
- Kinesiology & Physical Education Club, University of Lethbridge
Timeline
Shift Leader / Bartender
Browns Socialhouse
2016.10 - Current
Hostess / Expo / Server / Bartender/ Shift Manager
Milestones Grill & Bar
2013.10 - 2016.07
Bachelor of Science - Kinesiology
University of Lethbridge
High School Diploma -
Lord Beaverbrook Highschool
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