Emily Sim
Sacramento
Summary
Dynamic and customer-focused professional with extensive experience at Costco Wholesale Corp, excelling in cash handling and customer service. Cross trained in more than 5 different positions which include the Food Court, Membership, Front End, Cashier, Sales & Bakery. Proven ability to enhance checkout efficiency and promote membership benefits, while fostering teamwork and maintaining a clean environment. Recognized for reliability and a strong commitment to customer satisfaction.
Overview
6
6
years of professional experience
Work History
Front End Cashier
Costco Wholesale Corp
02.2018 - 10.2021
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained clean, organized checkout areas to enhance shopping experience.
- Assisted in training new cashiers on operational procedures and best practices.
- Managed cash register operations, including balancing drawers at shift end.
- Promoted membership benefits to customers, increasing enrollment rates at checkout.
- Collaborated with team members to streamline checkout processes during peak hours.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Approached every question or concern with calm and level-headed approach.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Processed returns and exchanges efficiently, adhering to store policies while prioritizing customer satisfaction.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
Line Preparation Cook
Streets of London Pub
07.2016 - 02.2017
- Maintained cleanliness and organization of workstations to ensure safety
- Followed food safety protocols to prevent contamination and ensure quality
- Assisted chefs in executing daily specials and menu items promptly
- Adapted quickly to changing menus and dietary requirements as needed
- Collaborated with team members to streamline kitchen operations during peak hours
- Supported inventory management by tracking ingredient supplies and restocking accordingly
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Managed kitchen staff to supervise preparation of foods and explain steps for readying specialty items.
- Assisted head chef in developing new menu items, contributing innovative ideas based on current culinary trends.
- Demonstrated strong knife skills while preparing various types of produce, meats, and seafood according to recipe specifications.
Barista
Starbucks
08.2016 - 11.2016
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline workflow during peak hours, enhancing service speed.
- Operated espresso machines and other equipment efficiently, ensuring optimal performance and quality control.
- Monitored inventory levels, restocking supplies as needed to prevent shortages during busy shifts.
- Participated in promotional events, engaging customers to increase awareness of seasonal offerings and loyalty programs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Construction Worker
Construction Innovations
10.2015 - 04.2016
- Collaborated with team members to meet project deadlines and specifications.
- Followed blueprints and technical drawings to execute construction plans accurately.
- Trained new workers on safety procedures and proper tool usage.
- Monitored worksite conditions, reporting hazards to maintain a safe environment.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
- Contributed to a positive work culture by fostering teamwork among staff through open communication channels, which led to higher overall productivity levels during projects.
- Increased safety awareness through conducting regular training sessions for staff and implementing best practices on the job site.
- Improved project delivery timelines by efficiently coordinating tasks among crew members.
- Used variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols to prevent accidents and injuries.
Education
High School Diploma - Culinary Arts
Florin High School
Sacramento Ca Skills
- Customer service
- Team player attitude
- Cash handling expertise
- Shelf stocking
- Reliability and punctuality
- Cash register operation
- Professional appearance
- Efficient checkout process
- Credit card transactions
- Display setup
- Handling complaints
- Cash management
- Cleanliness and hygiene
- Point-of-sale system operation
- Currency counting
- Basic math proficiency
- Accurate money counting
- Sales strategy
- Hospitality and accommodation
- Returns and exchanges
- Team leadership
- Cleaning and sanitizing
- Team collaboration
- Till counting
- Product scanning
Timeline
Front End Cashier
Costco Wholesale Corp
02.2018 - 10.2021
Barista
Starbucks
08.2016 - 11.2016
Line Preparation Cook
Streets of London Pub
07.2016 - 02.2017
Construction Worker
Construction Innovations
10.2015 - 04.2016
High School Diploma - Culinary Arts
Florin High School