Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Emily Silva

Moreno Valley

Summary

Accomplished professional with proven quality expertise and passion for developing robust quality culture. Solid knowledge of quality principles, program requirements, and best practices to analyze key performance indicators and relevant metrics. Demonstrates excellence in engaging employees and encouraging positive behaviors.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Quality System Manager

Grifols Biomat
Moreno Valley
05.2024 - Current
  • Developed and maintained quality management systems for compliance with regulatory standards.
  • Facilitated internal audits to assess adherence to quality protocols and procedures.
  • Trained staff on quality assurance practices and regulatory requirements regularly.
  • Reviewed and approved documentation related to quality systems and procedures.
  • Identified opportunities for process optimization through continuous improvement initiatives.

Operations Supervisor

Grifols Biomat
Chula Vista
04.2018 - 05.2024
  • Coordinated staff schedules to optimize workflow and enhance productivity.
  • Implemented process improvements to streamline operations and reduce waste.
  • Led team meetings to discuss goals, updates, and performance expectations.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Trained new employees on proper job functions and company policies and procedures.
  • Identified areas of improvement and developed strategies to increase efficiency.

CNA

Coronado Retirement Village
12.2017 - 03.2018
  • Assisted residents with daily living activities and personal care needs.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Documented care provided in resident records accurately and timely.
  • Delivered compassionate companionship to enhance resident well-being and comfort.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.

Shift Lead

Brick and Bell Café
07.2015 - 01.2018
  • Supervised daily operations to ensure smooth cafe functioning.
  • Trained and mentored staff to improve service quality.
  • Managed inventory levels to support timely product availability.
  • Implemented operational policies to enhance customer experience.
  • Resolved customer complaints efficiently to maintain satisfaction levels.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Some College (No Degree) - Patient care technician, Phlebotomy technician, Electrocardiogram technician, diploma

Brightwood College
San Diego, CA

Skills

  • Problem solving
  • Process optimization
  • Staff training
  • Continuous improvement
  • Attention to detail
  • Effective communication
  • Critical thinking
  • Time management
  • Root-cause analysis
  • Quality metrics
  • Patient safety and observation
  • Environmental safety
  • Vital signs assessment
  • Medical terminology proficiency
  • Organizational skills
  • Effective interaction

Affiliations

  • I have volunteered preparing & serving home-made food to families with patients at Rady’s Children Hospital with ‘Disney VoluntEARS’
  • Volunteer with ‘I love a clean SD’ picking up trash in parks and beaches to maintain a clean environment
  • Pride Festival medic in 2017, was in charge of a section in the festival to provide care and ensure everyone’s health and safety
  • Restoring nesting habitat of the endangered California least Tern with the San Diego Audubon Society in October 2018
  • Human Performance Leadership classes taken at Grifols Academy
  • Participated in can food drives in November 2023

Certification

CPR, First Aid, and Mental Health Certified

Licensed in Phlebotomy and EKG

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited

Timeline

Quality System Manager

Grifols Biomat
05.2024 - Current

Operations Supervisor

Grifols Biomat
04.2018 - 05.2024

CNA

Coronado Retirement Village
12.2017 - 03.2018

Shift Lead

Brick and Bell Café
07.2015 - 01.2018

Some College (No Degree) - Patient care technician, Phlebotomy technician, Electrocardiogram technician, diploma

Brightwood College

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Emily Silva