EMILY SANDOVAL
San Jose
Summary
Quality assurance professional with strong foundation in quality control and process improvement. My tenure at Poshmark honed my skills in audit facilitation and fostering high-performing teams. Leveraging strong communication and a quick-learning ability, I excel in enhancing customer service standards and operational efficiency, embodying a proactive and results-oriented approach. Valued team player who excels in collaborative environments, consistently delivering reliable results and adapting to dynamic project requirements.
Overview
8
8
years of professional experience
Work History
Senior Community Associate
Poshmark
02.2025 - Current
- Execute team projects while working cross functionally with other teams
- Understand our community, be a voice for them, and provide content to help foster their growth and help them scale
- Support the Community Development Manager in day to day operational and admin tasks of Events and Programs such as Admin and Service Cloud
Quality Assurance Associate Specialist
Poshmark
06.2023 - 02.2025
- I played a key role in organizing and developing a high-performing team within the Community department
- Ensuring that Poshmark's customer service standards are delivered across every interaction
- Score a group of associate interactions based on rubrics that outline the ideal customer experience and contribute feedback on associate performance
- Support the Quality Assurance Manager in day to day operational and admin tasks
Senior Community Associate
Poshmark
11.2020 - 05.2023
- Execute team projects while working cross functionally with other teams
- Understand our community, be a voice for them, and provide content to help foster their growth and help them scale
- Support the Community Development Manager in day to day operational and admin tasks of Events and Programs such as Admin and Service Cloud
Stylist/Customer Service
Azazie
08.2019 - 11.2020
- Responsible for providing effective customer service by using knowledge of company products and services
- Interact with customers to provide information in response to questions, concerns, and complaints by phone, email, and chats
- I multitask and manage time efficiently when working with multiple communication outlets such as Zendesk
- Hone communication, service, marketing, and conflict-resolution skills by delivering quick and exceptional service
- Training new staff
- Assist with making changes to policies and standard operating procedures
Bevmologist/Sales Associate
BevMo
11.2018 - 03.2019
- Utilize communication skills, selling ability and product knowledge to assist customers
- Ensure that store presentation is maintained, product is stocked and merchandised, and operational projects/tasks are completed
- Assists in receiving product deliveries and replenishing sales floor in a timely manner
- Provide the customer with solutions, such as product substitutions or special ordering a product when applicable
Team Member/Cashier
Erik's Deli Cafe
11.2018 - 03.2019
- Provide our customers with a consistent dining experience that is characterized by quality food and responsive service delivered in a friendly, clean and unique environment
- Work with money as well as closing and opening procedures when cashing in your till as well as cashing out
- Maintaining and updating records
- Counting materials, equipment, merchandise, or supplies in stock
- Reporting discrepancies between physical counts and computer records
Intern
Monterey County Health Department (Public Health)
09.2017 - 09.2018
- Interacting with students at a High school level through public speaking
- Following Curriculum based programs to educate youth that meet California's quota
- Using Excel sheets in order to input data
- Using Office 365 in order to communicate and plan for future projects
- Facilitate curriculum to a large group of different age groups and demographics
Education
Undergraduate - History
Foothill College
Los Altos, CAUndergraduate - History
Hartnell College
Salinas, CAGraduate - History
San Jose State University
San Jose, CASkills
- Team player
- Training
- Quick learner
- Self-motivated
- Helping others
- Microsoft Office
- Google Suite
- Stella Medalia
- Audit facilitation
- Quality assurance
Timeline
Senior Community Associate
Poshmark
02.2025 - Current
Quality Assurance Associate Specialist
Poshmark
06.2023 - 02.2025
Senior Community Associate
Poshmark
11.2020 - 05.2023
Stylist/Customer Service
Azazie
08.2019 - 11.2020
Bevmologist/Sales Associate
BevMo
11.2018 - 03.2019
Team Member/Cashier
Erik's Deli Cafe
11.2018 - 03.2019
Intern
Monterey County Health Department (Public Health)
09.2017 - 09.2018
Undergraduate - History
Hartnell College
Graduate - History
San Jose State University
Undergraduate - History
Foothill College
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