Emily Rozborski

• Developed and implemented strategies to increase client retention.
• Prospected for new business by obtaining client referrals, making cold calls and pivoting conversation to additional products with existing clientele.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Reviewed clients' policies every year and recommended product additions or revisions to reflect changing needs.

This position requires me to multitask through busy service periods in order to meet customer, business operations and server needs with minimal errors or delays. I consistently deliver exceptional service to guests all while maintaining the bar area, making drinks, and ensuring that all fresh products are stocked.

The time that I spent at Boston Pizza required me to handle customer recovery, be in charge of the cash office and VLT redemption's, and also take part in food production along with cleaning the front of house and kitchen. Due to my position as a manager I had to interview candidates for hiring as well as train new hires, create monthly schedules, find solutions towards customer and employee dissatisfaction, use excel spreadsheets to track sales, and manage the floor.

My time at McDonald's included: interacting with customers, handling till and safe cash, food production, cleaning  both front of house and kitchen, training new hires, opening and closing the store, organizing new inventory, and assisting in team and promotional events.