Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Emily Romanin

Thorold,Canada

Summary

To find a full-time career opportunity in Civilian Policing. This would allow me to utilize my strong customer service, attention to detail, and excellent communication and problem solving with the hope of acquiring new industry specific skill sets.

Overview

8
8
years of professional experience

Work History

Guest Services

Great Wolf Lodge
Niagara Falls, ON
09.2022 - Current
  • Welcome guests with a friendly demeanor, and foster excitement for the upcoming stay.
  • Utilized OPERA reservation management system for booking, canceling, and checking guests in and out of rooms.
  • Customize sales pitches based on guests' stated desires at check-in (e.g., meal packages, attraction passes, etc.)
  • Enhancing guest experiences by designing surprise activities for children of all ages.
  • Complete the sales process, including the operation of the point-of-sale system.
  • Confirm finalization of subsequent day's arrivals packets, encompassing arrangement of add-on packages and preparation and programming of keys.
  • Managed floats while safeguarding guests confidential information and credit card details.

Sales Associate

Michael Kors
Niagara on the Lake, ON
07.2021 - 08.2022
  • Greeted customers to the store and explained any ongoing events, promotions, and sales.
  • Received and organized shipments being delivered to the store.
  • Stocked the floor with products and switched floor sets once shipments were received.
  • Learned specific styles, materials, and colours of all available products.
  • Maintained proper capacity limits and customer traffic/flow throughout the store.
  • Assisted customers by recommending, locating and acquire a changeroom.
  • Completed the sales process, including the operation of the point-of-sale system.

Retail Associate

Skylon Tower
Niagara Falls, ON
06.2017 - 11.2019
  • Counted and maintained a proper float in the till.
  • Completed the sales process, including the operation of the point-of-sale system.
  • Greeted each customer with a warm smile.
  • Assisted customers with questions that arose.
  • Provided insightful recommendations regarding merchandise and local attractions.
  • Maintained a clean, organized, and welcoming storefront.
  • Conducted float counts and finalized store security protocols at conclusion of each shift.

Cashier

A&W
St. Catharines, ON
01.2019 - 04.2019
  • Assisted customers by taking and processing orders through the point-of-sale system.
  • Safely handled and provided food orders.
  • Ensured workstation remained organized and sanitized at all times.
  • Ensured customers were satisfied by providing supplementary items.
  • Excelled in a dynamic and fast-paced setting.

Education

Private Security Investigations (PSI) -

Niagara College
Welland, ON
06-2021

Police Foundations -

Niagara College
Welland, ON
06-2019

Ontario Secondary School Diploma -

Denis Morris Catholic High School
St. Catharines, ON
06.2018

Skills

  • Guest services
  • Reservation management
  • Point-of-sale operation
  • Cash handling
  • Time management
  • Sales techniques
  • Inventory management
  • Team collaboration
  • Problem solving
  • Communication skills

Volunteer Experience

Thorold Canteen | 02/01/16 ~ 04/30/16 

  • Prepared food and beverages at concessions stand.
  • Assisted in cleaning up after events.

Timeline

Guest Services

Great Wolf Lodge
09.2022 - Current

Sales Associate

Michael Kors
07.2021 - 08.2022

Cashier

A&W
01.2019 - 04.2019

Retail Associate

Skylon Tower
06.2017 - 11.2019

Private Security Investigations (PSI) -

Niagara College

Police Foundations -

Niagara College

Ontario Secondary School Diploma -

Denis Morris Catholic High School

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Emily Romanin