Emily Roberts
San Diego
Summary
Results-driven Resident Services Coordinator with a proven track record in community engagement and program development. Expertise in conflict resolution and effective communication enhances resident satisfaction and well-being. Strong problem-solving skills facilitate the management of resident needs and the cultivation of positive community relationships.
Overview
3
3
years of professional experience
Work History
Resident Services Coordinator
UDR, Inc.
San Diego
09.2024 - Current
- Served as the primary on-site contact and handled day-to-day operations during an extended period without an on-site manager
- Coordinated move-ins and move-outs, including unit walks, documentation, key/fob/permit issuance, and maintenance follow-up.
- Assisted in implementing policies and procedures for resident services operations.
- Conducted daily community walks to monitor cleanliness, safety, and overall presentation of the property and vacant units
- Supported leasing efforts by completing self-guided tours and assisting prospects with community information.
- Participated in outreach efforts aimed at connecting more individuals with available resources in the community.
- Handled resident conflict resolution, including escalated and sensitive situations, addressing concerns that would typically require manager involvement.
- Collaborated with maintenance team to address resident needs effectively.
- Developed and maintained positive relationships with residents and staff members.
- Trained new staff on best practices for resident interaction and service delivery.
Leasing Agent
Metropolitan Property Management
San Diego
12.2023 - Current
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Recruited new residents through website advertising and marketing.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
- Responded to requests and scheduled appointments for property showings.
- Assisted applicants with lease agreements and ensured compliance with company policies.
- Responded to tenant inquiries promptly and resolved maintenance requests efficiently.
Property Management Associate
DPA Property Management
10.2022 - 09.2024
- Distributed and followed up on tenant renewal notices.
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Verified income, assets, and expenses on AppFolio for each applicant.
- Collaborated with legal counsel to address lease violations, evictions, or other tenant disputes.
- Streamlined rent collection process for improved efficiency and reduced delinquencies.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
Education
Property Management & Real Estate Coursework — In Progress - Property Management & Real Estate
San Diego City College
San Diego, CA06-2026
Associates - Business
Metropolitan State University of Denver
Denver, CO08.2019
High School Diploma -
Mountain Vista High School
Denver, CO05.2017
Skills
- Microsoft Office Suite (Excel, Word, etc)
- Marketing and Advertising
- Multitasking and time management
- Team collaboration
- Tenant relations
- Fair housing regulations
- Facility management
- Emergency preparedness
- Goal-oriented mindset
- Telephone and email etiquette
- Administrative support
- Conflict resolution
- Resourcefulness
- Team building
- Attention to detail
- Resident satisfaction
Timeline
Resident Services Coordinator
UDR, Inc.
09.2024 - Current
Leasing Agent
Metropolitan Property Management
12.2023 - Current
Property Management Associate
DPA Property Management
10.2022 - 09.2024
Property Management & Real Estate Coursework — In Progress - Property Management & Real Estate
San Diego City College
Associates - Business
Metropolitan State University of Denver
High School Diploma -
Mountain Vista High School