Summary
Overview
Work History
Education
Skills
Timeline
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Emily Ris

Innisfail,AB

Summary

Adept at enhancing guest relations and streamlining operations, I've boosted team efficiency and customer satisfaction at all jobs. Skilled in both training and mentoring, I ensure quality standards are surpassed, driving operational excellence. Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue.

Overview

4
4
years of professional experience

Work History

FOH Manager

West Lake Grill
08.2023 - Current
  • Trained and supervised new staff in both bartending and serving positions
  • Cultivated a positive team work environment
  • Created staff schedules
  • Provided positive constructive feedback to employees
  • Created seasonal liquor menus and kept up with new beer and wine selections
  • Worked closely with a sommelier and local breweries for the liquor menu.
  • Fine dining experience

Line Cook Supervisor

The Curry Bowl
06.2023 - 08.2023
  • Streamlined communication between FoH and BoH staff, reducing errors and enhancing guest satisfaction
  • Ability to work well under pressure
  • Excellent communication skills in a face paced and noisy environment
  • Handled time management and prioritizing
  • Able to multitask effectively
  • Worked alongside the head chef/owner to ensure all food was sent out with high standards of taste and presentation

FOH Manager

The Fernie Taphouse
04.2022 - 06.2023
  • Managed a team of 16, with 7 on the floor at a time
  • Dealt with high volumes of customers, upwards of 200, hosted a lot of events and concerts
  • Immense beer knowledge, 20 rotating beers on tap
  • Kept up with stock and placed orders according to par levels set
  • Process weekly invoices and created food/beverage cost margins
  • Completed monthly inventory counts on all products
  • Created staff schedules and dealt with weekly timesheets
  • Recruited new employees
  • Trained/supervised new staff in both bartending and serving positions
  • Processed daily cash outs and tips
  • Covered staff shortages in all positions including the kitchen
  • Adjusted the menu accordingly to the seasons
  • Responsible for creating advertisement for new events and execution

Key Holder Supervisor

Messinger Meats
08.2020 - 04.2022
  • Completed store opening and closing procedures
  • Counted out cash drawers and balanced totals
  • Improved customer service by projecting friendly and knowledgeable attitude
  • Cut steaks, roasts and prep displays
  • Kept meat displays fresh, sanitized, and organized as per food safety guidelines
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Prepare soups and sandwiches and "Heat & Eat" meals
  • Serve customers on the Cafe side with food and specialty coffees
  • Create a work plan and monitor employees

Server

Vimy's Lounge And Grill
04.2020 - 08.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
  • Served food and beverages promptly with focused attention to customer needs
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
  • Set-up and take down of banquets as well as serving the events

Education

Bachelor of Science - Biological Sciences

Red Deer Polytechnic
Red Deer, AB
2028

Skills

  • Complaint Handling
  • Marketing support
  • Guest Relations
  • Training and mentoring
  • Quality Standards
  • Restaurant Operations
  • Staff Motivation
  • Service prioritization
  • Upselling strategies

Timeline

FOH Manager

West Lake Grill
08.2023 - Current

Line Cook Supervisor

The Curry Bowl
06.2023 - 08.2023

FOH Manager

The Fernie Taphouse
04.2022 - 06.2023

Key Holder Supervisor

Messinger Meats
08.2020 - 04.2022

Server

Vimy's Lounge And Grill
04.2020 - 08.2020

Bachelor of Science - Biological Sciences

Red Deer Polytechnic

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Emily Ris