Emily Reed
Carmichael
Summary
Energetic and collaborative individual with passion for teamwork and customer satisfaction. Understands importance of effective communication and problem-solving. Familiar with project management and workflow optimization.
Overview
2
2
years of professional experience
Work History
Team Member
Rebounderz Indoor Trampoline Arena
02.2025 - Current
- Greeted customers and handled front desk operations, including signing waivers, checking in customers, and promoting memberships
- Operated the register to process payments and collect cash payment for order totals
- Hosted private events and birthday parties, ensuring a smooth and low stress environment for both the family and the children alike
- Supervised the jump areas to enforce safety rules and provide assistance when needed
- Assisted team in maintaining cleanliness and organization of workspace
Shift Leader
Slice House
01.2024 - 02.2025
- Supervised front of house staff and delegated tasks throughout the shift
- Addressed any customer complaints efficiently and corrected any mistakes to ensure a positive customer experience
- Oversaw opening and closing tasks, including counting registers, following daily procedures, and maintaining a clean environment
- Manage POS system for online and takeout orders
- Conducted regular inventory counts for order placements and recommended new product
- Trained new employees and assisted in the hiring process
Sales Associate
Maurices
08.2023 - 01.2024
- Maintained organized merchandise displays, improving product visibility and accessibility to customers
- Led a personalized shopping experience and provided customers with hands on, attentive help
- provided accurate information about product prices, restocks, and promotions
- Handled online orders, in-store returns, and POS transactions
Education
High School Diploma -
Del Campo High School
Fair Oaks, CA06-2024
Skills
- Customer service
- Teamwork and collaboration
- Cash handling
- Computer skills
- Product knowledge
- Complaint resolution
- Upselling techniques
- Multitasking Abilities
Timeline
Team Member
Rebounderz Indoor Trampoline Arena
02.2025 - Current
Shift Leader
Slice House
01.2024 - 02.2025
Sales Associate
Maurices
08.2023 - 01.2024
High School Diploma -
Del Campo High School