EMILY RAZO
SAN DIEGO
Summary
Energetic individual with history of working with individuals with autism spectrum disorders and other developmental disabilities. Experienced in developing and implementing behavioral modification plans and evaluating progress. Proven ability to build strong relationships with individuals and families to ensure successful outcomes. Responsible and experienced team leader well-educated in customer service and operations management. Highly organized and able to quickly resolve customer service issues in a professional manner. Skilled in leading customer service teams, creating customer service strategies, and providing feedback to improve customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Behavior Technician
Verbal Behavior Associates
07.2023 - Current
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
ABA BEHAVIOR TECHNICIAN
MAXIM HEALTHCARE
01.2023 - 07.2023
- Assisted in in-home therapy with children with autism, Cerebral Palsy, and Down Syndrome
- Implemented wide variety of cognitive, social, and community integration activities for program participants to achieve goals
- Encouraged positive coping strategies among individuals experiencing emotional distress
- Utilized applied behavior analysis principles and techniques to reinforce desired behaviors.
Volunteer Teacher Assistant
07.2018 - Current
- Supported teachers in implementing educational technology tools into their curriculum
- Mentored small groups of students on topics such as study habits, test-taking strategies and time management skills
- Work with teachers and their SPED(Special needs classroom)
Special Event Traffic Controller
San Diego Police Department
06.2020 - 02.2023
- Assembled signs and cones to direct traffic through construction sites, concerts, sports games while having to guide pedestrians' safety from the event to their car
- Collaborated with law enforcement officers during special events or emergencies involving large crowds of people.
Team Member
CHUZE FITNESS
11.2018 - 02.2020
- Communicated effectively with customers, supervisors, and team members
- Counted money in cash drawers and communicated correct amounts to supervisors for reports
- Performed opening and closing duties, including store cleaning and restocking.
Education
Medical Assisting -
Concorde Career College
Imperial, San Diego, CA01.2024
Associate - Science
High School Diploma -
Otay Ranch High School
Chula Vista, CAA.S - Clinical
Skills
- Autism and Spectrum Disorders
- Account Management
- Leadership
- Adaptability
Certification
CPR Certified
Timeline
Behavior Technician
Verbal Behavior Associates
07.2023 - Current
ABA BEHAVIOR TECHNICIAN
MAXIM HEALTHCARE
01.2023 - 07.2023
Special Event Traffic Controller
San Diego Police Department
06.2020 - 02.2023
Team Member
CHUZE FITNESS
11.2018 - 02.2020
Volunteer Teacher Assistant
07.2018 - Current
Medical Assisting -
Concorde Career College
Associate - Science
High School Diploma -
Otay Ranch High School
A.S - Clinical
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