Emily Polanco
Inglewood
Summary
Versatile and highly organized professional with strong skills in client relationship management, dispute resolution, team leadership, and organizational efficiency. Experienced in coaching and mentoring teams, coordinating complex workflows, and maintaining meticulous attention to detail in fast-paced environments. Adept at handling confidential information, supporting case management processes, and building collaborative team cultures. Bilingual in English and Spanish, with a proven ability to adapt quickly, communicate effectively, and contribute meaningfully across diverse professional settings.
Overview
8
8
years of professional experience
Work History
Assistant Case Manager
1600 Investigations
Culver City
04.2025 - Current
- Conducted interviews to gather relevant information for case assessments.
- Documented client interactions and case progress.
- Assisted in developing case plans and service strategies for clients.
- Maintained confidentiality of sensitive client information throughout cases.
Assistant Store Manager
Kohls
Hawthorne
06.2022 - 01.2025
- Developed merchandising strategies aligned with brand guidelines and market trends.
- Coordinated solutions for escalated customer service issues to enhance resolution efficiency.
- Conducted interviews, hiring and terminating associates to maintain full staffing and customer satisfaction.
- Supervised and disciplined employees, achieving performance targets through effective management.
Service Manager
Chipotle Mexican Grill
Inglewood
03.2018 - 10.2022
- Conducted regular inventory checks to ensure adequate supplies were available for daily operations.
- Conducted regular maintenance checks on kitchen equipment to ensure proper functioning.
- Evaluated employee performance regularly and provided constructive feedback for improvement as needed.
- Oversaw food preparation processes to maintain high quality and consistency in final products.
Education
Bachelor of Science (B.S.) - Business Administration
Cal State Los Angeles
East Los Angeles06.2022
AA degree - Health Occupations
West LA College
Culver City06.2020
Skills
- Team leadership
- Coaching and mentoring
- Collaborative team building
- Detail oriented
- Client relationship management
- Dispute resolution
Volunteer Experience
Kaiser Permanente, Los Angeles, CA, 2015-2017.
Answered phone calls and responded to inquiries from members of public seeking assistance or information. Assisted with event setup and teardown, ensuring smooth operations. Collaborated with other volunteers to plan and execute special events or projects.
Languages
English Fluent, Spanish Fluent
References
References available upon request.
Timeline
Assistant Case Manager
1600 Investigations
04.2025 - Current
Assistant Store Manager
Kohls
06.2022 - 01.2025
Service Manager
Chipotle Mexican Grill
03.2018 - 10.2022
Bachelor of Science (B.S.) - Business Administration
Cal State Los Angeles
AA degree - Health Occupations
West LA College