Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Emily Pearson

Emily Pearson

Abbotsford,BC

Summary

Polite and professional representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

4
4
years of professional experience

Work History

Call Center Representative

Sodexo Healthcare
09.2021 - Current
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction through proactive one-call resolutions with clinical staff
  • Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing
  • Scheduled patient appointments
  • Respond to all emergency codes efficiently and with urgency as per the companies policy and procedures
  • Delegate requests to multiple departments such as; Maintenance, security, housekeeping and patient porter services
  • Actively listened to clinical staff, handled concerns quickly and escalated major issues to management
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Answered multi-line phone system, routing calls, and delivering messages to staff

Business Development Representative

Volkswagen
01.2021 - 04.2021
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Developed business pipeline using cold and warm techniques.
  • Expanded business through effective network development, identifying new and prospective clients.
  • Communicated with leadership teams by spearheading regular meetings to discuss objectives.
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
  • Enhanced sales techniques and marketing plans to strengthen business development efforts.
  • Referred customers to specialized selling teams to build long term trust.
  • Sought out and engaged with customers to drive sales and service using suggestive selling.

Barista

Starbucks
05.2018 - 04.2021
  • Maintained calm demeanor during high-volume periods and special events.
  • Correctly followed all health, safety and sanitation guidelines.
  • Greeted guests with a pleasant smile and superior customer service.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Arranged merchandise in innovative and eye-catching displays.
  • Managed morning rush of with customers daily with efficient, levelheaded customer service.
  • Organized service and seating areas.
  • Described menu items to customers and suggested products that might appeal to them.

In-Home Health Aide

Just Like Family
03.2020 - 06.2020
  • Provided mobility assistance such as walking and regular exercising.
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.

Restaurant Hostess

Moxies Grill and Bar
10.2019 - 06.2020
  • Took information about guests' party size, led to seating, and offered menus
  • Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Promoted business loyalty by fostering positive customer relationships
  • Collaborated with kitchen and wait staffs to accurately inform groups of wait times for tables and food
  • Informed servers of newly seated parties for speedy service
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques

Education

Bachelor of Arts - Counselling And Human Services

Columbia Bible College
Abbotsford, BC

High School Diploma -

Heritage Christian Online School
2016

Skills

  • Relationship development
  • Problem resolution
  • Customer/Client relations
  • Conflict Resolution
  • Verbal and written communication
  • MS Office
  • Office administration
  • Organization skills
  • Call Center Operations
  • Account Balancing
  • Cash Handling
  • Multi-Line Telephone Systems

Additional Information

  • Familiarity with microsoft systems including excel
  • self motivated
  • hardworking
  • adaptive and creative
  • experience with account balancing and cash handling
  • trained with WHMIS
  • excellent interpersonal skill which has created strong client relationships

Timeline

Call Center Representative

Sodexo Healthcare
09.2021 - Current

Business Development Representative

Volkswagen
01.2021 - 04.2021

In-Home Health Aide

Just Like Family
03.2020 - 06.2020

Restaurant Hostess

Moxies Grill and Bar
10.2019 - 06.2020

Barista

Starbucks
05.2018 - 04.2021

Bachelor of Arts - Counselling And Human Services

Columbia Bible College

High School Diploma -

Heritage Christian Online School

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Emily Pearson