Emily Parker
Chula Vista,CA
Summary
Experienced Certified Nurse Assistant providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
17
17
years of professional experience
Work History
Surgery Scheduler
Piedmont Medical Care
06.2016 - 08.2017
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
Certified Nursing Assistant
Piedmont Medical Care
09.2011 - 08.2016
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Followed directions of licensed nurses to administer medications and treatments.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Transported patients between rooms and appointments or testing locations.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Certified Nursing Assistant
Westminster Health & Rehab
09.2009 - 09.2011
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Back Office Medical Assistant
Radiation Medical Group
02.2002 - 08.2004
- Enhanced patient satisfaction by efficiently managing medical records and updating patient information.
- Streamlined back office operations for increased efficiency by implementing new organizational systems.
- Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
- Optimized appointment scheduling to reduce wait times and maximize physician availability.
- Improved communication between front and back office staff, enabling seamless coordination of patient care.
Call Center Representative
Kaiser Permanente
03.2000 - 02.2002
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
Certified Nurse Assistant Certification - CNA
Healthcare Science Academy
Chula Vista, CA11.2023
Certified Nurse Assistant Cerification - CNA
York Technical College
Rock Hill, SC09.2009
High School Diploma -
Point Loma High School
San Diego, CA06.1997
Skills
- Communication
- Medical terminology
- Patient safety
- Vital signs
- Patient-Focused Care
- Mobility Assistance
- Care Plan Implementation
- Electronic Charting
- Post Mortem Care
- Supply Restocking
- Basic Life Support
- Bedside Manner
- Bathing Assistance
Timeline
Surgery Scheduler
Piedmont Medical Care
06.2016 - 08.2017
Certified Nursing Assistant
Piedmont Medical Care
09.2011 - 08.2016
Certified Nursing Assistant
Westminster Health & Rehab
09.2009 - 09.2011
Back Office Medical Assistant
Radiation Medical Group
02.2002 - 08.2004
Call Center Representative
Kaiser Permanente
03.2000 - 02.2002
Certified Nurse Assistant Certification - CNA
Healthcare Science Academy
Certified Nurse Assistant Cerification - CNA
York Technical College
High School Diploma -
Point Loma High School
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