Emily Pariag
Ajax,ON
Summary
Proven Business Development Manager at Enertech Climate Control, adept in customer service and air conditioning repair, significantly expanded client base through strategic lead generation and decision-making. Excelled in conflict resolution, ensuring high client satisfaction and repeat business. Skilled in equipment installation, demonstrating attention to detail and a commitment to excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Development Manager
Enertech Climate Control
10.2021 - Current
- Created tailored solutions for 50+ clients, catering to their distinct requirements while maintaining open lines of communication to ensure their satisfaction.
- Increased client base by 20% each quarter by identifying new business opportunities, cultivating strong relationships and generating significant brand exposure
- Conducted client research, identified growth opportunities and collaborated with marketing team to create targeted campaigns for generating high-quality sales leads
- Enhanced the company's profitability by identifying and eliminating inefficiencies in existing business processes and creating superior branding and acquisition initiatives.
Sales Representative
CUTCO
07.2021 - 10.2021
- Communicated with customers to ensure satisfaction by recommending merchandise best suited for their specific needs
- Increased customer base by 40% through cold calling, networking, and relationship building.
- Generated additional sales opportunities by listening to customer needs and recommending them optimal products leading to potentially high-revenue clients
- Increased repeat business by fostering trust-based relationships with key clients through regular communication.
- Cultivated deep understanding of product features to answer questions and overcome objections.
Junior HVAC Tech
Enertech Climate Control
07.2020 - 06.2021
- Assisted with installation of new heating. ventilation, air conditioning systems, ductwork fabrication, wiring, piping insulation, motors, bearings and belts,
- Maximized job site efficiency by ensuring proper preparation of all materials needed per assignment and accurate understanding of site blueprints and schematics as instructed by senior technicians and project managers
- Ensured compliance with local building codes and regulations by adhering to industry-standard practices during all installations, repairs, and maintenance tasks.
- Conducted regular and preventative maintenance on machines to enhance production and maintain good working condition
- Collaborated with senior HVAC technicians to diagnose complex issues and participated in training programs to learn best practices and stay current on industry trends
- Strengthened client relationships through clear explanations of services rendered, addressing any concerns promptly and professionally during service appointments and recording all information on detailed work orders.
Front of House Manager
Kiskidee Restaurant and Bar
08.2015 - 08.2020
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Established strong communication skills by promptly addressing guest inquiries and concerns while maintaining positive relationships
- Utilized sales data analysis on a weekly basis to make informed purchasing decisions.
- Streamlined operations to enhance efficiency and save costs through overseeing staff scheduling, inventory management, and ordering processes.
- Implemented high standards of cleanliness and organization throughout dining area and front-of-house operations to create a welcoming atmosphere.
- Maintained facility in adherence to health codes, sanitation standards, and license regulations, mitigating the risk of significant fines.
Education
Google Data Analytics Professional Certificate - Data Analytics
Coursera
Online11.2024
Diploma - Business
Durham College
Oshawa, ON01.2022
Skills
- Customer Service
- Decision-Making
- Lead Generation
- Attention to Detail
- Conflict Resolution
- Air Conditioning Repair
- Sheet metal work
- Equipment Installation
- Resourceful
Languages
Chinese (Cantonese)
Limited Working
Spanish
Limited Working
Certification
- CPR/AED
- Working At Heights
- WHIMIS with GHS
Timeline
Business Development Manager
Enertech Climate Control
10.2021 - Current
Sales Representative
CUTCO
07.2021 - 10.2021
Junior HVAC Tech
Enertech Climate Control
07.2020 - 06.2021
Front of House Manager
Kiskidee Restaurant and Bar
08.2015 - 08.2020
- CPR/AED
- Working At Heights
- WHIMIS with GHS
Google Data Analytics Professional Certificate - Data Analytics
Coursera
Diploma - Business
Durham College
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