Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Emily Ogden

London,ON

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with a track record of bringing in sales for the company, improving the shopping experience and making connections while finding repeat customers. Consistently recognized for sales performance and excellence in customer service.

Graduate from Western University, spending lots of time studying and participating in extracurricular activities within Pi Beta Phi, working on philanthropy events such as the lip sync for literacy fundraiser. As well as focusing on the main philanthropy, read, lead, achieve.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

Garage
08.2021 - Current
  • Maintained a calm demeanour and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers, where I engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

YMCA School Age Educator

YMCA School-Aged
04.2023 - 10.2024
  • Use a weekly planner to design learning activities which build communication, language, cognitive, and gross motor skills.
  • Developed and implemented engaging lesson plans each week to teach and regulate communication, language, cognitive and gross motor skills with the child.
  • Built relationships and communicated with parents to provide the best learning environment for all of the children.
  • Collaborated with colleagues to develop and revise the curriculum, enhancing the learning experience for everyone.
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.

Sales associate

La Senza
01.2019 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Increased sales through effective merchandise presentation and arrangement.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Increased sales revenue by building a strong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

Bachelor of Arts - Psychology and Criminology

Western University
London, ON
06.2023

High School Diploma -

A.B. Lucas Secondary School
London, ON
06.2019

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Problem-solving skills
  • POS System Operation
  • Sales Strategies
  • Excellent Written and Verbal Communication
  • Goal-Driven
  • Attention to Detail
  • Dependable and Responsible
  • Organization and Time Management

Certification

  • Certified in advanced CPR C and First aid (2023)
  • WHIMIS and worker health and safety awareness (2021)
  • Smart Serve certified (2019)

Languages

English
Professional Working

Timeline

YMCA School Age Educator

YMCA School-Aged
04.2023 - 10.2024

Sales Associate

Garage
08.2021 - Current

Sales associate

La Senza
01.2019 - 08.2021

Bachelor of Arts - Psychology and Criminology

Western University

High School Diploma -

A.B. Lucas Secondary School

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Emily Ogden