Emily O'Brien

• Guided groups of up to 56 people on scheduled tours around three National Parks.
• Built personal relationships with guests to promote positive experiences.
• Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
• Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
• Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
• Received numerous positive reviews from guests, reflecting strong communication skills and in-depth knowledge of tour subjects.
• Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.

• Generated documentation and information required for Guest pickup/drop offs.
• Conducted investigations to resolve issues related to logistics and transportation.
• Coordinated dispatching of up to 30 drivers to accomplish daily transportation requirements.
• Created daily dispatch sheets.
• Provided training and guidance to new dispatchers.
• Reviewed and organized paperwork prior to dispatching crew members to support accuracy and clarify understanding of details.
• Monitored and tracked dispatch communication systems.
• Worked effectively in fast-paced environments.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Managed multi-line phone system and pleasantly greeted patients.
• Organized paperwork such as charts and reports for office and patient needs.
• Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
• Completed clerical duties and tasks for clinic administration.

• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Worked with distributors to add new products to bar menu.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
• Trained new hires in food handling and safety protocols to boost knowledge and performance.
• Scheduled and rotated staff for adequate coverage and fair distribution of workload.
• Controlled expenses and boosted profitability by managing food and labor costs.

Starting in 2015 as a general crew member I moved into several positions within McDonald's Management, these included: Crew Trainer, Shift Supervisor, Hiring Manage, Product Quality Manger, Crew Rostering Manager, Health & Safety Manager, Senior Department Manager and First Assistant Restaurant Manager.

• Managed team of up to 140 restaurant staff, maintaining exceptional customer service and quality standards.
• Monitored restaurant operations and adjusted schedules to meet peak customer demand.
• Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
• Conducted regular meetings with staff to discuss performance and address any issues.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.