Emily Nielsen
Fredericton
Summary
Professional with experience in both the personal and commercial insurance industry who is prepared to excel in this role. Adept at using analytical skills and attention to detail to ensure accuracy in all tasks as well as equipped with strong problem-solving abilities, client relationship management, willingness to learn, and excellent communication skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Commercial Account Administrator
Wilson Insurance Ltd.
2023 - Current
- Enters client details and notes into system for interdepartmental access and record keeping.
- Processes policy renewals, endorsements, and invoices, sending this information to clients for their records and review.
- Contacts customers to discuss past-due accounts and negotiates payment plans.
- Responds to customer inquiries and provides detailed account information.
- Enhances client satisfaction by efficiently managing commercial accounts and promptly addressing inquiries.
Client Advisor, Personal Lines
CapriCMW Insurance
2021 - 2023
Pharmacy Assistant, Data Entry
CareRx
2019 - 01.2021
Pharmacy Assistant
Pharmasave
01.2018 - 01.2019
Pharmacy Assistant
Mount IDA Pharmacy
01.2017 - 01.2018
Esthetician, Receptionist
Chadalin Medi Spa
01.2016 - 01.2017
Cosmetician, Customer Service
Shoppers Drug Mart
01.2015 - 01.2017
Education
Esthetics and Nail Technology -
Okanagan College
01-2015
High School Diploma -
Salmon Arm Secondary
01-2012
Skills
- A hands on learner who is open to new challenges and learning experiences
- Proficient in the Microsoft Office suite, Applied Epic, and various broker portals
- Effectively able to multi-task and exhibits exceptional communication skills
- Dynamic customer service professional, excels at listening to customer needs
- Maintains organization while record keeping and account monitoring
- Strong data entry skills
- Experience with invoicing, payment processing and collection of overdue balances on accounts
Languages
English
Native or Bilingual
Certification
- Fundamentals of Insurance Level 1
Timeline
Pharmacy Assistant
Pharmasave
01.2018 - 01.2019
Pharmacy Assistant
Mount IDA Pharmacy
01.2017 - 01.2018
Esthetician, Receptionist
Chadalin Medi Spa
01.2016 - 01.2017
Cosmetician, Customer Service
Shoppers Drug Mart
01.2015 - 01.2017
Commercial Account Administrator
Wilson Insurance Ltd.
2023 - Current
Client Advisor, Personal Lines
CapriCMW Insurance
2021 - 2023
Pharmacy Assistant, Data Entry
CareRx
2019 - 01.2021
Esthetics and Nail Technology -
Okanagan College
High School Diploma -
Salmon Arm Secondary
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