Emily Nguyen
Surrey,BC
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Gia Bao Restaurant Ltd
Surrey, British Columbia
05.2022 - Current
- Support the restaurant manager in daily operations, including staff supervision, customer service, and inventory control.
- Assist in scheduling staff shifts to ensure optimal coverage and efficiency, reducing labor costs.
- Monitor inventory levels and assist with ordering supplies, contributing to a reduction in food waste.
- Handle customer inquiries and complaints with professionalism, enhancing guest satisfaction and loyalty.
Server
Basil Garden Restaurant
Vancouver, BC
09.2019 - 04.2023
- Provide outstanding service to guests, ensuring a memorable dining experience and repeat business.
- Take and process orders accurately, delivering food and beverages promptly.
- Collaborate with kitchen staff to ensure timely and accurate order fulfillment.
- Handle customer inquiries and complaints with professionalism, achieving a 100% satisfaction rate.
- Assist in training new servers on restaurant policies and procedures.
Customs Coordinator
Global Logistics and Transport Limited Company
, Hai Phong
06.2017 - 04.2019
- Carried out freight and forward logistics services
- Coordinated with Customs and Operation team to handle transportation of the shipment.
- Managed relationship with suppliers and carriers, negotiating contracts ensuring compliance with service level agreements.
- Supported and advised customers on delivery, logistics, import and export goods, and related services.
- Implement process improvements that enhanced efficiency and reduced shipping cost by 12%.
- Developed and maintained logistics report daily to track key performance indicators.
Education
Post-Baccaleurate Diploma - International Supply Chain Management
Douglas College
New Westminster, BC05-2023
Bachelor in Economic Transport - Global Studying And Maritime Affairs
Vietnam Maritime University
Hai Phong, Vietnam 05-2016
Skills
- Sales monitoring
- Product and service knowledge
- Task Delegation
- Communication
- Customer Service
- Teamwork
Languages
English
Professional
Vietnamese
Native/ Bilingual
Timeline
Assistant Manager
Gia Bao Restaurant Ltd
05.2022 - Current
Server
Basil Garden Restaurant
09.2019 - 04.2023
Customs Coordinator
Global Logistics and Transport Limited Company
06.2017 - 04.2019
Post-Baccaleurate Diploma - International Supply Chain Management
Douglas College
Bachelor in Economic Transport - Global Studying And Maritime Affairs
Vietnam Maritime University
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