Emily Nehring
Sooke,BC
Summary
Experienced Dental Administrator with 7+ years focusing on insurance claims management and billing, while providing exceptional customer service and fostering positive patient relationships.
Overview
9
9
years of professional experience
Work History
Dental Administrator
Orchid Dental
07.2023 - Current
- Answer high-volume phone calls, address patient inquiries, and provide detailed information about dental services and procedures
- Collect payments, process transactions, and maintain accurate billing records
- Verify patient insurance information and coordinate with insurance providers for eligibility, benefits, and claims processing
- Assist in entering insurance payments, performing account reconciliation, and preparing daily financial reports
- Act as the primary point of contact for patients during ownership transition, addressing questions and ensuring a positive experience
Accounts Receivable Manager
Latoria Dental Centre
09.2020 - 07.2023
- Managed accounts receivable process, including patient billing, insurance collections, and payment posting for accurate and timely financial reporting
- Coordinated with insurance companies to resolve claim denials, verify coverage, and maximize reimbursement for dental services
- Communicated with patients to manage outstanding balances, set up payment plans, and explain insurance coverage, resulting in improved collections and patient satisfaction
Office Coordinator
Sitka Dental
01.2018 - 09.2020
- Led the transition from paper-based to digital records, ensuring efficient and smooth operations at the front desk
- Supervised a front-end team of up to three staff members, ensuring operational efficiency and excellent patient service
- Managed accounts receivable by submitting and following up on dental claims and pre-authorizations
- Handled administrative duties, including patient scheduling, phone management, and ordering supplies for both management and clinical needs
- Coordinated deliveries with couriers and dental laboratories, ensuring timely and accurate order fulfillment
Hygiene Coordinator
Moss Healthcare Centre
01.2016 - 02.2018
- Scheduled appointments, monitored emails and phone systems, and ensured efficient patient check-in and seating
- Managed hygiene schedule, optimizing hygienist productivity throughout the day and overseeing recall system
- Processed billing, posted payments, and handled daily opening and closing tasks
- Reviewed insurance plans, updated patient information, and ensured accurate account management
- Assisted with room clean-up and sterilization procedures to maintain a safe and hygienic environment
Skills
- Dental Terminology & Billing Codes
- Dental Software Proficiency
- Insurance Verification & Claims Management
- Accounts Receivable & Payment Collection
- Time Management & Prioritization
- Attention to Detail
- Customer Service & Communication
- Team Collaboration & Leadership
Timeline
Dental Administrator
Orchid Dental
07.2023 - Current
Accounts Receivable Manager
Latoria Dental Centre
09.2020 - 07.2023
Office Coordinator
Sitka Dental
01.2018 - 09.2020
Hygiene Coordinator
Moss Healthcare Centre
01.2016 - 02.2018
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