Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emily Muise

Gatineau

Summary

Highly-motivated individual who will thrive in any position. Passionate about improving the quality of customer care and seeking to leverage my experience. Looking to work with a company that is people-driven and organized. I will always achieve my goals.

Overview

9
9
years of professional experience

Work History

Life and Accident & Sickness Insurance Broker

Specialty Life Insurance
06.2022 - Current
  • Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
  • Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
  • Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
  • Demonstrated thorough de-escalation and defusing tactics with frustrated clients.
  • Assisted clients with claims processing, ensuring a smooth experience during difficult times.

Insurance and Benefits Specialist and Manager

American Income Life Insurance Company
01.2021 - 05.2022
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
  • Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
  • Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.

Personal Support Worker

Private Client Care
11.2015 - 08.2019
  • Assisted client with daily living needs to maintain self-esteem and general wellness.
  • Assisted client with daily living activities, promoting independence and wellbeing.
  • Assisted client in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Developed a trust-based relationship with client through active listening and empathetic communication skills.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.

Education

Life And Accident & Sickness Insurance Certificate - Financial Planning Services

Durham College
Oshawa, ON
11.2020

No Degree - Personal Support Worker

Fanshawe College of Applied Arts And Technology
London, ON
06.2016

Skills

  • Demonstrates great professionalism
  • Dedicated and passionate about all work
  • Salesforce knowledge
  • Client relations expert
  • Customer Service
  • Works well independently as well as in a team environment
  • Superb communication skills
  • Management skills

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Life and Accident & Sickness Insurance Broker

Specialty Life Insurance
06.2022 - Current

Insurance and Benefits Specialist and Manager

American Income Life Insurance Company
01.2021 - 05.2022

Personal Support Worker

Private Client Care
11.2015 - 08.2019

Life And Accident & Sickness Insurance Certificate - Financial Planning Services

Durham College

No Degree - Personal Support Worker

Fanshawe College of Applied Arts And Technology

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Emily Muise