Emily M. Perez
Sunnyvale
Summary
Case manager with extensive experience at Sunnyvale Community Services, specializing in crisis intervention and resource coordination. Demonstrated success in client advocacy and meticulous case documentation. Bilingual in English and Spanish, effectively connecting diverse populations to essential services and improving community support and client outcomes.
Overview
27
27
years of professional experience
Work History
Case Manager
Sunnyvale Community Services
Sunnyvale
03.2025 - Current
- Provide support and services to individuals and families facing housing instability and financial hardship.
- Assist clients in accessing resources such as housing, food, employment, and healthcare.
- Maintain detailed client records in compliance with confidentiality regulations.
- Coordinate care with partner agencies to meet the needs of diverse client populations.
Manager
Edible Arrangements
Bakersfield
05.2015 - 03.2025
- Supervised 7–30 employees, especially during peak seasons.
- Oversaw customer service, inventory, and quality control for product preparation.
- Managed payroll, scheduling, HR duties, and marketing activities.
- Handled financial transactions and prepared year-end reports.
- Contact: Brock Whitley – (520) 591-3974
Outreach Specialist
New Life Recovery and Training Center
Bakersfield
09.2014 - 05.2015
- Conducted community outreach to promote healthcare coverage.
- Built partnerships with local organizations to extend service reach.
- Distributed educational materials and entered client data into ETO database.
- Contact: Barbara Nieto – (661) 366-8003
Secretary / Payroll Clerk
Trilogy Land Management and Personnel
Bakersfield
04.2012 - 01.2013
- Answered multi-line phone system and performed administrative tasks.
- Processed payroll for hundreds of seasonal farm workers.
- Prepared W-2 forms, managed invoices, and coordinated bulk mailings.
- Contact: Mary Lou Marroquin – (559) 739-1335
Service Coordinator II
Housing Authority of the County of Kern
Bakersfield
01.2008 - 01.2010
- Identified and connected residents to supportive community services.
- Provided advocacy and social support to low-income families, elderly, disabled, and youth.
- Assisted with job searches, housing counseling, and special community events.
- Contact: Karen Wilson – (661) 631-8500
Medical/Dental Coordinator – Social Services Supervisor
Bakersfield Homeless Center
Bakersfield
01.2003 - 01.2008
- Supervised 12 staff and coordinated volunteers.
- Managed referrals, medication tracking, FEMA program tasks, budgets, and events.
- Contact: Jason Meek – (661) 322-9199
Clerk I–II (Extra Help)
Kern County Counsel
Bakersfield
01.1999 - 01.2003
- Operated multi-line phone system and performed office duties.
- Handled legal logs and assisted attorneys with document delivery.
- Contact: Karen Kitchen – (661) 868-3842
Education
High School -
East Bakersfield High School
Bakersfield, CA06.1990
Sociology
De Anza College
Cupertino, CASkills
- Crisis intervention and case management
- Interpersonal and communication skills
- Bilingual communication: English and Spanish
- Resource coordination
- Client advocacy
- Case documentation
References
Available upon request
Languages
Spanish
Professional
Timeline
Case Manager
Sunnyvale Community Services
03.2025 - Current
Manager
Edible Arrangements
05.2015 - 03.2025
Outreach Specialist
New Life Recovery and Training Center
09.2014 - 05.2015
Secretary / Payroll Clerk
Trilogy Land Management and Personnel
04.2012 - 01.2013
Service Coordinator II
Housing Authority of the County of Kern
01.2008 - 01.2010
Medical/Dental Coordinator – Social Services Supervisor
Bakersfield Homeless Center
01.2003 - 01.2008
Clerk I–II (Extra Help)
Kern County Counsel
01.1999 - 01.2003
High School -
East Bakersfield High School
Sociology
De Anza College
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