Emily Morton
Toronto,,ON
Summary
Current student working towards an Honours Bachelor of Arts in History, with a Minor in Criminal Justice and Public Policy, seeking an opportunity to begin a career in the field of history. Adept at problem-solving and communication, I excel in demanding environments while effectively managing time and resources. Highly motivated final year student with a strong work ethic, exceptional written and interpersonal communication skills, and a passion for historical studies.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
Toronto, Canada
06.2023 - 08.2024
- Multitasked efficiently in a high-demand and fast-paced environment
- Delivered exceptional customer service to ensure the satisfaction of patrons
- Prepared complex, customized beverages and food items with strong attention to detail and accuracy
- Collaborated with team members to achieve peak sales, efficiency, and customer experience
Lifeguard
PPL Aquatic Fitness & Spa Group
Mississauga, Canada
06.2019 - 09.2022
- Administered medical care and activated emergency response protocol when necessary
- Accurately filled out incident reports
- Closely monitored pool activity to ensure swimmer safety and compliance with pool regulations
- Collaborated closely with team members to identify issues and the quickest methods for remediation
Cashier
Shoppers Drug Mart
Toronto, Canada
09.2019 - 03.2020
- Resolved customer complaints promptly and professionally
- Balanced the cash register after every shift, ensuring accuracy in all transactions
- Completed transactions on the POS system, including cash, cheques, coupons, card payments, gift cards, lottery tickets, and refunds or exchanges
- Delivered a high level of customer service to patrons using active listening and engagement skills
Aquatics Supervisor
Scarborough Swim Club
Toronto, Canada
08.2019 - 03.2020
- Kept a comprehensive record of employees' hours using timesheets for payroll purposes
- Supervised daily operations of aquatics programs and staff scheduling
- Collaborated with parents to address concerns and enhance member satisfaction
- Ensured compliance with safety regulations and facility maintenance standards
Swimming Instructor
Scarborough Swim Club
Toronto, Canada
08.2017 - 08.2019
- Instructed swimming classes for various skill levels and age groups
- Developed lesson plans tailored to individual student needs and progress
- Maintained accurate records related to attendance, performance evaluations and other relevant information
- Enforced pool rules, regulations and safety guidelines
Education
Honours Bachelor's - History, Criminal Justice & Public Policy
University of Guelph -
04.2026
Skills
- Excellent verbal and written communication
- Well-developed time management and organizational skills
- Adept at problem-solving and conflict resolution
- Enthusiastic willingness to learn new skills and responsibilities
- Ability to work efficiently both independently and as part of a team
- Familiarity with conducting research and navigating research databases
Timeline
Barista
Starbucks
06.2023 - 08.2024
Cashier
Shoppers Drug Mart
09.2019 - 03.2020
Aquatics Supervisor
Scarborough Swim Club
08.2019 - 03.2020
Lifeguard
PPL Aquatic Fitness & Spa Group
06.2019 - 09.2022
Swimming Instructor
Scarborough Swim Club
08.2017 - 08.2019
Honours Bachelor's - History, Criminal Justice & Public Policy
University of Guelph -