Emily Morrison
Bancroft
Summary
Dynamic retail professional with proven success at La Vie En Rose Boutique, excelling in team leadership and customer relations. Enhanced sales through strategic merchandising and personalized service, while fostering a positive work environment. Skilled in money handling and accuracy, driving operational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Assistant Manager
La Vie En Rose Boutique
10.2019 - 02.2023
- Supervised day-to-day operations to meet performance.
- Recruited, interviewed, hired, and onboarded new employees to maintain adequate staffing levels.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Picked online orders, scanned products and packed boxes to prepare for daily Canada Post pick-up in a timely manner.
Selling Manager
Aerie By American Eagle Outfitters
08.2017 - 08.2019
- Collaborated closely with upper management to establish realistic yet ambitious sales targets which helped create an environment of accountability among team members.
- Developed high-performing sales team through targeted recruitment, comprehensive training programs, and ongoing performance evaluations.
- Boosted customer satisfaction levels with personalized service and product recommendations tailored to individual needs.
- Enhanced customer loyalty through the establishment of an effective rewards program.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Sales / Keyholder / Jr. Assistant Manager
La Vie En Rose
02.2014 - 08.2017
- Established a professional relationship with management and focused on showcasing my eagerness to constantly improve, accepting any new challenges that come with job promotion.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
Education
4 Semesters Towards Bachelor of Arts
Dalhousie University
Halifax, NSApplied Media And Communication Arts
Nova Scotia Community College
Dartmouth, NS06-2015
Skills
- Customer service
- Money handling
- Team leadership
- Customer relations
- File management expertise
- Microsoft office expertise
- Records management
- Workload management
- Sales growth
- Promotional planning
- Accuracy and attention to detail
Languages
English
Timeline
Assistant Manager
La Vie En Rose Boutique
10.2019 - 02.2023
Selling Manager
Aerie By American Eagle Outfitters
08.2017 - 08.2019
Sales / Keyholder / Jr. Assistant Manager
La Vie En Rose
02.2014 - 08.2017
4 Semesters Towards Bachelor of Arts
Dalhousie University
Applied Media And Communication Arts
Nova Scotia Community College
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