Emily Miller-Moskal
Saskatoon,SK
Summary
A full-time University student who is dedicated to excellent customer service and creating a comfortable and positive environment for the customer to enjoy. Familiar with phone etiquette, organizational skills and able to handle multiple academic projects and work responsibilities.
Overview
3
3
years of professional experience
Work History
Receptionist
Saskatoon Wholesale Tire
06.2024 - Current
- Greeted incoming customers and visitors professionally and provided friendly, knowledgeable assistance and hospitality
- Answered phones promptly, communicated with customers, and directed incoming calls to the correct office
- Kept the reception area clean and stocked for a positive first impression and comfort while waiting
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assured general cleaning was done at the end of the day in various locations such as the public washrooms, reception area, and payment areas
Customer Service Representative
Coles, Indigo Books & Music
08.2021 - 08.2024
- Provided positive first impressions to existing, new, and potential customers.
- Provided exceptional services and pleasant shopping experiences to retail customers
- Assisted customers with various problems enthusiastically over phone and in person
- Assisted in creating displays and organizing the store to ensure it was visually appealing and well-stocked
- Managed high-stress situations effectively and maintained professionalism under pressure
- Handled payments securely and confidently
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Arts - English
University of Saskatchewan
Saskatoon, SK09-2027
Skills
- Organization skills
- Time management
- Telephone skills
- Verbal and written communication
- Appointment scheduling
- Typing speed
- Phone etiquette
- Adaptability
- Ability to work under pressure
- Ability to work in a team
- Cash handling
- Attention to detail
Languages
English
Native or Bilingual
Interests
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Coding and Programming
- Avid Reader
- Music
Timeline
Receptionist
Saskatoon Wholesale Tire
06.2024 - Current
Customer Service Representative
Coles, Indigo Books & Music
08.2021 - 08.2024
Bachelor of Arts - English
University of Saskatchewan
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