Emily Mezzapelli- MacKay
Dorset,ON
Summary
Proven Customer Service Representative at Cavalcade Muskoka Imaging, adept in problem-solving and Microsoft Excel, enhanced customer loyalty and satisfaction through empathetic complaint resolution and efficient dispute handling. Demonstrated professionalism and critical thinking under pressure, significantly improving resolution times and maintaining high customer retention rates.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Cavalcade Muskoka Imaging
09.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Improved resolution time with effective problem-solving for customer complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Education
Diploma - Photography
Durham College
Oshawa, ON04.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Complaint Handling
- Microsoft Excel
- Professional telephone demeanor
- Follow-up skills
- Multi-line phone talent
Languages
English
Full Professional
Timeline
Customer Service Representative
Cavalcade Muskoka Imaging
09.2019 - Current
Diploma - Photography
Durham College
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