Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Meier

Madera

Summary

Strategic and forward thinking, I am self-motivated and leverage team collaboration to push the boundaries creating impactful strategies that align with business initiatives and goals. With 16 years of leadership experience with Macy’s, I have excelled in leveraging leaders and colleagues within 4 walls and our division to achieve goals through the investment of education. Successfully restructured processes impacting store performance. Thriving to seek opportunities to inspire others and develop their skills and confidence. Supporting the knowledge, performance, and engagement of leaders. In support of total company operational education, I was leveraged to conduct developmental training driving operational excellence and understanding. Creating a culture of possibilities through hands on approach and guidance. My goal is to contribute to the success of the business with a focus on team development to drive a culture of service and confidence.

Overview

6
6
years of professional experience

Work History

Store Manager

Macys Inc
07.2024 - Current
  • Leading Macys Visalia, $33M volume door combined with in store and digital sales. Building a culture of hospitality that breathes through the service we give to our customers and through the colleague engagement, inspiring a culture of belonging and trust. Leading total store functions that impact sales, customer experience, profit, expense management, merchandise execution, operational excellence and shortage prevention. Leading through leaders and fostering a culture leading side by side to achieve. Talent development, uncovering strong skill set one possesses that impact results and create development plan to support opportunities. I am proud to share in 2024 that Visalia completed the year with the leading customer experience score and trended better than the division ranking #1. We lead in product sell thru at 77%, trending 4 points better than the division. We lead in customer conversion at 26% vs division at 20%. In driving expense control, we had a 2% save in payroll and 17% save in non-payroll expenses that was driven through a strong safety program and accident prevention. Through talent focus, we successfully lead the fragrance business with a 7% increase of $560k up 2pnts to division trend. 2025 we continue to lead in customer experience score, conversion at 31%, gross margin 39%, and achieving all operational metrics.

Divisional Omni Channel Operator

Macys Inc
01.2024 - 07.2024
  • Leading 19 Macy's locations with a focus on operational excellence and over $100M in digital sales. Supporting stores in all aspects of operations that impact processes and customer experience. Leverage opportunities to connect with stores virtually and in store, celebrating the wins achieved and developing strategies that are store specific based on their unique store model. Leveraging partners who aspire to grow, provided opportunities for them to platform amongst the division to share priorities and impactful ways to efficiently achieve workload expectations. Within this role I am most proud of my in-store impact. Building confidence in leaders to drive results and lead the west region in digital fill rates, accuracy and speed. Collaboration within each store to highlight their success and build partners. I am most proud that I left an impact during each store visit, leaving them with confidence, direction and celebration.

Omni Channel Operator

Macys Inc
01.2019 - 01.2024
  • In store operator developing talent within our digital and support teams. Highlighted within the division and region for pushing past the goal and learning what is possible. Excelled in digital monthly inventory, becoming the first location to achieve 100% and then the first to surpass 105%. Resulting in hosting classes to educate store managers and operators on the key to processes. I was leveraged in 2023 by our central partners to develop process strategies to better support success in across Macy’s. I was selected by our national operational leader to create tutorials that were shared amongst all locations. I was appointed as the divisional operations champ, taking on the additional assignment to dig into each store success and opportunities and support them in strategy development. Proud to share I was the onboarding partner for the division for new operation leaders. I carried the leading store performance in all digital and operational metrics 2 years in a row. From this role, I was promoted in the new Divisional role of omni operations in 2024.
  • Previous leadership roles within Macys: Sales manager 2014-2019, Beauty leader 2009-2014

Education

High School Diploma -

Sierra High School
Tollhouse, CA
05-2003

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Talent development
  • Operational

Timeline

Store Manager

Macys Inc
07.2024 - Current

Divisional Omni Channel Operator

Macys Inc
01.2024 - 07.2024

Omni Channel Operator

Macys Inc
01.2019 - 01.2024

High School Diploma -

Sierra High School
Emily Meier