Summary
Overview
Work History
Education
Skills
Websites
Certification
LANGUAGES
Timeline
Generic

EMILY MCMILLAN

Summary

Professional in food and beverage industry with proven experience in streamlining operations and enhancing guest satisfaction. Known for strong leadership and ability to foster team collaboration, adapting swiftly to changing needs and priorities. Expertise includes staff training, inventory management, and ensuring compliance with health and safety standards. Valued for reliability and consistent achievement of results in fast-paced environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Supervisor and Server

East Side Marios
04.2017 - Current
  • Oversee daily operations, ensuring smooth workflow and timely completion of tasks.
  • Maintain compliance with company policies, objectives, and communication goals.
  • Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Sell $2000.00 worth of food and alcohol per five-hour shift.
  • Create successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Monitor workflow to improve employee time management and increase productivity.
  • Inspect dining room for cleanliness, proper supply levels, and required staffing.
  • Schedule dining room reservations, arrange parties, special events, or special services for diners, receive and record dining reservations. Consider people with disabilities and provide necessary accommodations.
  • Communicate with kitchen staff, management, serving staff, and customers to ensure dining details are handled properly and guest concerns are promptly addressed.
  • Actively comply with all health department regulations and rectify issues immediately.
  • Maintain professional tone of voice and words.
  • Handle customer complaints, resolve issues, and adjust policies to meet changing needs.
  • Solicit customer feedback to identify and improve on areas of weakness.

Manager

Spiritleaf - Shops @ Don Mills
03.2021 - Current
  • Proficient in legislation for Cannabis Retail Regulation in Ontario.
  • Manage over 100+ customers daily.
  • Supervise day-to-day operations to meet performance, quality, and service expectations.
  • Accomplish multiple tasks within established timeframes.
  • Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Help with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentor team members to enhance professional development and accountability in workplace.
  • Make hiring recommendations to increase company’s productivity and profitability with quality workers.
  • Define clear targets and objectives and communicate to other team members.
  • Manage and motivate employees to be productive and engaged in work.
  • Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluate employee performance and convey constructive feedback to improve skills.
  • Train personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Hostess

East Side Marios
06.2016 - 04.2017
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering over 30+ phone calls per shift, greeting guests, and updating reservation logs simultaneously.
  • Increased restaurant efficiency by maintaining organized host stand, including menus, reservation logs, and seating charts.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Answered customer questions about hours, seating, and menu information.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests.
  • Demonstrated awareness of liability issues by confirming legal drinking age and discontinuing service to intoxicated guests.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.

Lead Cashier

Manufacturer's Warehouse
11.2014 - 12.2015
  • Maintained balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Managed high volume sale periods effectively, selling over $1000 worth of merchandise during peak hours.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Inspected checkout areas every night and directed team members in cleaning, trash removal and other actions to restore professional appearances.
  • Used POS system to enter orders, process payments and issue receipts.
  • Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
  • Set and updated employee schedules to fulfill gaps based on expected customer demands.

Education

Diploma - Culinary Management

Centennial College
North York, Ontario
06.2023

High School Diploma - undefined

Senator O'Connor College School
Scarborough, Ontario
06.2016

Skills

  • Strong Communication and Customer Service Skills
  • Service-oriented team guidance
  • Facilitate team training
  • Ensure high-quality service for all members and guests
  • Supervise service workflow and team collaboration
  • Ensure high standards of ambiance and hygiene
  • Manage guest feedback effectively
  • Reservation management oversight
  • Monitoring compliance with alcohol service standards
  • Stock level optimization
  • Collaborate with Food & Beverage management
  • Facilitate seamless event operations
  • Perform safety inspections for regulatory compliance
  • Skilled in team leadership within the hospitality sector
  • Strong interpersonal skills
  • Effective performance in high-pressure situations
  • Strong analytical and organizational skills
  • Dedication to service excellence
  • Health and safety best practices knowledge
  • Smart Serve certified
  • Proficient in fine dining service
  • First aid and CPR recertification
  • Scheduling and Coordinating
  • Time Management
  • Team Leadership

Certification

  • CannSell Certification
  • Smart Serve Certification
  • Food Handler Certification

LANGUAGES

English
Full Professional

Timeline

Manager

Spiritleaf - Shops @ Don Mills
03.2021 - Current

Supervisor and Server

East Side Marios
04.2017 - Current

Hostess

East Side Marios
06.2016 - 04.2017

Lead Cashier

Manufacturer's Warehouse
11.2014 - 12.2015

High School Diploma - undefined

Senator O'Connor College School

Diploma - Culinary Management

Centennial College

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EMILY MCMILLAN