Emily McMasters
Tustin
Summary
Dynamic and detail-oriented professional with a strong background in customer service at The Beachcomber Cafe. Proven ability to enhance guest experiences through exceptional communication and effective time management. Recognized for multitasking proficiency and a team player mentality, consistently resolving issues to boost customer satisfaction and streamline service during peak hours.
Overview
5
5
years of professional experience
Work History
Host
The Beachcomber Cafe
10.2025 - Current
- Greeted and seated guests, ensuring timely service and optimal dining experience.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Monitored waiting lists, maintaining organization and reducing wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Collaborated with waitstaff to streamline service flow during peak hours.
Associate
In-N-Out Burger
03.2021 - 11.2025
- Level 6 cook associate
- Assisted in daily operational tasks to support team efficiency.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Ensured adherence to food safety and sanitation standards during meal preparation.
- Collaborated with kitchen staff to coordinate efficient meal service during peak hours.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Delivered exceptional customer service, addressing concerns and handling returns professionally.
Education
High School Diploma -
Arnold O. Beckman High School
Tustin, CASkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Exceptional communication
- Professional appearance
- Food running
- Food safety
- Flexible and adaptable
- Detail-oriented
Timeline
Host
The Beachcomber Cafe
10.2025 - Current
Associate
In-N-Out Burger
03.2021 - 11.2025
High School Diploma -
Arnold O. Beckman High School