Emily McKenna
Lakeside
Summary
Motivated college student at San Diego State University pursuing a Bachelor's degree in Interior Architecture and Design, with developing experience in SketchUp, AutoCAD, and 3D rendering software such as Enscape. Background in hospitality has honed my customer service skills, ability to work under pressure, and collaborate effectively in team settings. A quick learner with a strong passion for interior design, eager to apply my skills and grow in the field.
Overview
6
6
years of professional experience
Work History
Event Manager
The Pastrami Stand
10.2023 - 08.2024
- Organized and executed pop-up events at local businesses and farmers markets, overseeing setup, breakdown, and operations to ensure a seamless customer experience.
- Inventory management during and after events.
- Collaborated closely with businesses to ensure efficient service and timely execution of all event-related tasks, including food preparation, serving, and clean-up.
Hospitality Associate
The Hills Local Pub
03.2022 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Hospitality Associate
Grand Ole BBQ Flinn Springs
01.2019 - 12.2019
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Arts - Interior Architecture And Design
San Diego State University
San Diego, CA12-2025
Transfer - Criminal Justice
Northern Arizona University
Flagstaff, AZAssociate of Arts - Associate in Arts in Art History For Transfer
Grossmont College
El Cajon, CA05-2023
High School Diploma -
El Capitan High School
Lakeside, CA06-2017
Skills
- Customer Service
- Ability to Work Under Pressure
- Flexibility & Adaptability
- Multi-tasking & Prioritization
- Dependability
- Attention to Detail
Timeline
Event Manager
The Pastrami Stand
10.2023 - 08.2024
Hospitality Associate
The Hills Local Pub
03.2022 - 09.2023
Hospitality Associate
Grand Ole BBQ Flinn Springs
01.2019 - 12.2019
Bachelor of Arts - Interior Architecture And Design
San Diego State University
Transfer - Criminal Justice
Northern Arizona University
Associate of Arts - Associate in Arts in Art History For Transfer
Grossmont College
High School Diploma -
El Capitan High School
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