Emily McGoldrick
Cambridge
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Operations Manager
Liquor Control Board Of Ontario
10.2024 - Current
- Lead staff and keep employees compliant with LCBO policies and procedures.
- Empowering employees to take on new roles within the store, leading to increased accountability and improved performance outcomes.
- Conducts performance reviews, identifying areas of strength, improvement and developing action plans for the future.
- Managed inventory operations to achieve accurate counts of product.
- Establishing positive and effective communication among staff and leadership, reducing miscommunications, and building a team mindset.
- FSM Super User - Keeping up to date on all the changes for the future, including BYWF and Opscenter.
- Directed initiatives to improve work environment.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Uses staff engagement and diversity to improve store culture.
- Makes health and safety a top priority by identifying and resolving unauthorized, unsafe, or ineffective practices.
Customer Service Representative
Liquor Control Board of Ontario
10.2012 - Current
- Enhanced the shopping experience through attentive customer interaction, offering premium product choices along with expert advice on food pairings and suitable wine selections.
- Managed store operations efficiently while ensuring prompt service for busy customers utilizing Same Day Pickup programs
- Increased frequency of visits from everyday clientele, agencies, and licensees.
- Served as both the WOW representative promoting Ontario wines and the Good Culture ambassador setting standards for LCBO employees
- Ordered Ontario craft beers and built relationships with agents as a beer ambassador
- Trained and educated LCBO employees as a district trainer, ensuring their readiness for the future workforce
- Obtained feedback and encouraged existing customers to refer new clients using the net promoter program while adhering to ethical product promotion standards
- Provided comprehensive product knowledge to customers, covering both Vintages offerings and unique items from vintages.com
- Stayed up-to-date on offerings by evolving with the landscape of the LCBO and actively participating in product and service knowledge programs.
Acting Manager
Liquor Control Board of Ontario
11.2023 - 10.2024
- Ensured success of two District 6 stores through effective management of customer service, inventory management, sales strategies, team dynamics, and local recommendations for tailored client experiences.
- Demonstrated effective leadership, organization, and communication skills in areas such as payroll management, scheduling coordination, product procurement, licensee administration, and document preparation for district and head office communications.
- Led educational initiatives among employees on a frequent basis to foster awareness and adoption of social responsibility practices, facilities management strategies, resource protection techniques, health & safety guidelines including WSIB compliance regulations along with considerations for workplace accommodation requirements focusing on environmental issues and promoting workplace diversity at our store.
- Confident and comfortable sales floor environment ensured for employees, promoting customer satisfaction and repeat business by navigating challenges and adapting to changes without disrupting store operations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Skills
- Problem-Solving
- Time Management
- Dependable and Responsible
- Leadership
- MS Office
- First Aid/CPR
- Team Management
- Training & Development
- Organizational
- Customer service
Timeline
Operations Manager
Liquor Control Board Of Ontario
10.2024 - Current
Acting Manager
Liquor Control Board of Ontario
11.2023 - 10.2024
Customer Service Representative
Liquor Control Board of Ontario
10.2012 - Current
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