Emily Martyn
Langley,BC
Summary
Landscape Manager with proven expertise in personnel management, client relations, budget oversight, and project execution. Committed to fostering strong customer relationships and consistently exceeding service expectations. Skilled in enhancing both functional and aesthetic aspects of properties.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Rocksolid Enterprises
Vancouver, BC
03.2019 - Current
- Manage day-to-day operations across 20+ commercial and municipal properties, including malls, transit stations, parks, and industrial lots.
- Supervise a team of 15+ field staff; oversee hiring, onboarding, performance management, and HR-related matters.
- Develop and implement schedules for seasonal services, such as planting, irrigation, snow removal, and pest control.
- Conduct routine site inspections, and promptly address deficiencies with staff and clients.
- Drive business growth by setting and achieving sales targets, while ensuring adherence to budget constraints (e.g., grew client base by X% in 2024).
- Ensure compliance with all WorkSafeBC and company safety standards, and lead monthly toolbox talks.
- Lead estimating efforts for commercial projects and change orders, ensuring accuracy and client alignment.
- Manage RFIs, RFQs, CCNs, and CCOs efficiently and professionally.
- Uphold company values in the field by promoting professional conduct, a polished appearance, and exceptional customer service across teams.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Improved morale and management communication by creating employee recognition and rewards practices.
Site Supervisor
Rocksolid Enterprises
02.2014 - 03.2019
- Operate and maintain landscaping tools, machinery, and vehicles.
- Supervise and lead a crew of 2 to 5 landscaping team members.
- Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.
- Conducted regular inspections of work sites to ensure compliance with safety regulations, including hazard identification and risk assessment.
- Conducted regular training sessions with staff to ensure compliance with company policies and procedures.
Skills
- Project management
- Budget management
- Inventory management
- Risk assessment
- Regulatory compliance
- Customer service
- Team leadership
Certification
- Occupational First Aid - Level 1
Timeline
Operations Manager
Rocksolid Enterprises
03.2019 - Current
Site Supervisor
Rocksolid Enterprises
02.2014 - 03.2019
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