Emily Marcotte

Columbus Charities Association

11.2022 - 02.2025

Serving up to 21 residents at an affordable housing residence for seniors.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to the residents needs.
Enhanced resident satisfaction by promptly attending to their needs and providing personalized service.
Assisted in training new hires, providing guidance on the facility standards.
Maintained a clean and orderly dining area.
Addressed resident complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Resolved resident complaints promptly and professionally to maintain positive reputation.
Maintained clean and organized dining areas to uphold the facilities hygiene standards.
Set positive tone towards all residents every shift.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied residents.
Helped residents with dietary restrictions, allergies and intolerances obtain safe, delicious food by working with kitchen staff on alternatives.

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