Emily Mantini
Barrie,Canada
Summary
Self-motivated leaner with hands-on experience in customer service, marketing support, and fast-paced, team based environments. Known for being reliable, down-to-earth, people-focused, and able to move between creative and operational tasks. My understanding of audience needs, clear communication, and service is shaped by both academic study and real-world experience. Drawn to community-focused environments where culture, connection, and meaningful experiences are at the core of the work.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Communications Assistant
Safety Box Plus
05.2025 - 10.2025
- Created branded content and marketing materials across social media and web.
- Analyzed target audiences and competitors to support strategies.
- Assisted with SEO, internal communications, and campaign reporting.
- Contributed to customer messaging and external outreach efforts.
Landscape Crew Leader
SJ Landscape
04.2024 - 11.2024
- Managed over 10 active job sites, coordinating daily schedules and crew assignments.
- Operated company vehicle and managed transport of tools and materials.
- Coordinated with a range of property owners to meet specific aesthetic, functional, and seasonal needs.
- Enforced safety protocols, time efficiency, and team accountability on-site.
- Managed daily work schedules, delegating tasks effectively for optimal crew productivity and efficiency.
Crew Member & Trainer
California Sandwiches
05.2022 - 03.2024
- Trained new employees in workflow, food prep, and customer interaction.
- Delivered high-volume customer service and maintained order accuracy.
- Operated in a family-run business with a large regular customer base, emphasizing loyalty and relationship focused service.
- Operated POS systems, processed cash and card transactions.
Home Maintenance Contractor
Student Works
05.2021 - 09.2021
- Established strong relationships with clients through consistent communication and responsiveness to their needs.
- Performed residential maintenance services including window cleaning, duct cleaning, soffit repairs, and general exterior upkeep.
- Used ladders, power tools, and safety equipment responsibly to complete tasks efficiently and safely.
- Generated new business through door-to-door outreach, upselling additional services when appropriate.
- Prepared quotes, scheduled appointments, and handled customer questions professionally.
Crew Member
McDonald’s
05.2019 - 09.2020
- Monitored inventory levels, communicated restocking needs to management for optimal operations.
- Collaborated with team members to manage high-volume periods, ensuring timely service delivery.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Enhanced customer experiences by quickly addressing and resolving complaints.
Line Cook
East Side Mario's Restaurant
2017 - 06.2018
- Prepared menu items according to established recipes and standards.
- Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
- Collaborated with team members to efficiently manage kitchen operations during peak hours.
- Operated kitchen equipment safely, adhering to all safety guidelines and procedures.
- Assisted in training new staff on food preparation techniques and safety protocols.
Education
Post Graduate Certificate - Professional Writing & Communications
Centennial College of Applied Arts And Technology
Scarborough, Ontario04-2025
Bachelor of Arts - Psychology
York University
Toronto04-2024
Skills
- Customer-Focused Service
- Inventory Replenishment
- POS System Operation
- Team Collaboration
- Storytelling & Product Knowledge
- Shift Flexibility & Reliability
- Interpersonal Communication
- Fast-Paced Environment
- Attention to Detail
- Adaptability
- Audience Analysis
- Time Management
- Self-Initiated Learning
- Stock Handling
Languages
English
Certification
- Cannsell Certification - 2025
Timeline
Communications Assistant
Safety Box Plus
05.2025 - 10.2025
Landscape Crew Leader
SJ Landscape
04.2024 - 11.2024
Crew Member & Trainer
California Sandwiches
05.2022 - 03.2024
Home Maintenance Contractor
Student Works
05.2021 - 09.2021
Crew Member
McDonald’s
05.2019 - 09.2020
Line Cook
East Side Mario's Restaurant
2017 - 06.2018
Post Graduate Certificate - Professional Writing & Communications
Centennial College of Applied Arts And Technology
Bachelor of Arts - Psychology
York University