Emily Mahony
Vancouver,British Columbia
Summary
Ambitious university graduate with an enterprising work ethic eager to further progress professional abilities. Motivated and enthusiastic with strong communication and teamwork abilities. Offering leadership and team-oriented strengths derived from previous experience. I'm a punctual employee with a dependable and hardworking nature along with the ability to adapt to different company needs.
Overview
5
5
years of professional experience
Work History
Office Coordinator
UBC Properties Trust
Vancouver, BC
03.2024 - Current
- Processed invoices and coded documents according to company procedure standards.
- Assisted with budget preparation by tracking expenses related to office operations.
- Handled confidential information in a discreet manner.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Used judgment and initiative in handling confidential matters and requests.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Office Manager
Westside Physiotherapy & Hand Clinic
Vancouver, BC
08.2023 - 03.2024
- Tasks included scheduling for 8 staff, along with monitoring 18 physiotherapist’s schedules, inventory management, organizing office operations and procedures, approving staff timesheets, monitoring clerical functions, maintaining responsibility for all administrative aspects of the clinical facility, communicating with executives, invoicing, monitoring billing procedures and overseeing processed insurance claims, along with monitoring various other senior administrative tasks.
Medical Office Assistant
Crossroads Naturopathic Clinic
Vancouver
04.2023 - 08.2023
- My duties in this role involved scheduling appointments, word processing, billing, data entry, answering telephone calls, checking patients in and out, making sure the relevant paperwork is filled out prior to appointments.
Bartender
The Oliver Plunkett Bar
Cork
11.2022 - 03.2023
- Always brought forth a high level of customer service
- Monitored bar inventory and made notes for needed supplies when necessary
- Utilized excellent public speaking skills
- Very comfortable in a fast-paced restaurant/bar environment due to this role.
Retail Captain
The Alternative Bread Co
11.2021 - 10.2022
- Store opening and closing
- Closing tills and counting cash at the end of the day
- Dealing with customer queries over the phone as well as general maintenance of the store.
Receptionist
Dennehy’s Health and Fitness
03.2021 - 11.2021
- I gained valuable reception/front desk experience
- I met customers upon arrival to the reception desk and greeted clients
- My other duties were, scheduling appointments, arranging couriers, answering phone calls, emailing couriers, and sorting and distributing post and other files.
Customer Service Representative
Zazzle Ltd.
10.2019 - 10.2020
- This role gave me an in-depth experience with CRM software
- I took incoming customer calls along with answering emails from customers in a timely manner
- Recording customer details in each individual case
- I would solve the issue in an efficient manner to avoid long hold times
- I always met my daily/weekly targets in a timely manner
- I also had an excellent rapport with customers.
Education
Bachelor of Arts Degree -
University College Cork
Cork05.2022
Second Level/High School Diploma -
St. Mary’s High School
Cork06.2018
Skills
- Ability to deal effectively in high-stress situations
- Complaint management experience
- Flexible to adjust to dynamic work environments
- Advanced MS Office Suite skills
- Strong organizational skills
- Critical thinking
- Planning and analytical skills
- Ability to adapt to constantly changing priorities
- Work well under pressure while meeting deadlines in a timely manner
- Conflict resolution
- People person
- Leadership skills
- Strong communicator
- Strong administrative skills
- Ability to take initiative
- Strong attention to detail
Hobbies and Interests
- Literature
- Art
- Yoga
- Hiking
- Snowboarding
Volunteer Experience
- While I was in school, I worked voluntarily in a nursing home for the elderly.
- I also did some voluntary work in the Cork Society for the Prevention of Cruelty to Animals, while at school.
Timeline
Office Coordinator
UBC Properties Trust
03.2024 - Current
Office Manager
Westside Physiotherapy & Hand Clinic
08.2023 - 03.2024
Medical Office Assistant
Crossroads Naturopathic Clinic
04.2023 - 08.2023
Bartender
The Oliver Plunkett Bar
11.2022 - 03.2023
Retail Captain
The Alternative Bread Co
11.2021 - 10.2022
Receptionist
Dennehy’s Health and Fitness
03.2021 - 11.2021
Customer Service Representative
Zazzle Ltd.
10.2019 - 10.2020
Bachelor of Arts Degree -
University College Cork
Second Level/High School Diploma -
St. Mary’s High School
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