Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emily Macfarlane

Black River,NB

Summary

Outgoing student pursuing flexible part-time employment with weekend and evening shift options. 3 Years of customer service experience. Strong work ethic and works well with a team.

Overview

4
4
years of professional experience

Work History

Sales Associate

Hickory Farms
Saint John, NB
11.2024 - 12.2024
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Collected payments and provided accurate change.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Greeted customers and provided exceptional customer service.

Sales Associate

Out’Fits
Saint John, NB
07.2023 - 11.2024
  • Resolved customer complaints promptly and efficiently.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.

Customer Service Representative

The Auction Hut Inc.
Saint John, New Brunswick
05.2021 - 06.2023
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved customer complaints promptly and efficiently.
  • Collected deposits or payments and arranged for billing.Updated system with order specifics and customer details, preferences, and billing information.

Education

High School Diploma -

Simonds High School
Saint John, NB
06-2026

Skills

  • Product Knowledge
  • Complaint resolution
  • Product Sales
  • Reliable and flexible
  • Retail sales customer service
  • Complaint Handling
  • High-energy attitude
  • Positive and professional
  • Handling POS System
  • Strong Work Ethic

References

Natasha Beaulieu-Manager-Out’fits 506)647-9831

Joanne Johnson-Manager-Hickory Farms (506)607-1795

Timeline

Sales Associate

Hickory Farms
11.2024 - 12.2024

Sales Associate

Out’Fits
07.2023 - 11.2024

Customer Service Representative

The Auction Hut Inc.
05.2021 - 06.2023

High School Diploma -

Simonds High School
Emily Macfarlane