Emily MacFarlane
Kingston,ON
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Tim Hortons where my baking skills and supervisory role significantly raised product quality. Adept in problem-solving and customer service, I excel in fast-paced environments, ensuring both efficiency and high standards of cleanliness.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Dietary Aide
Sienna Living
02.2023 - Current
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Baker/supervisor
Tim Hortons
12.2009 - 03.2022
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Garden Center Associate
Home Depot
05.2006 - 12.2009
- Provided excellent customer service by addressing inquiries, concerns, and offering appropriate solutions.
- Increased repeat business through friendly interactions that fostered trust in our expertise.
- Optimized product presentation by regularly updating display arrangements based on seasonality or trends.
- Supported successful store operations by maintaining clean, safe, and well-organized work environments.
Sales Associate
Petals and Presents
12.1998 - 05.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Rideau District High School
Elgin, ON06.1999
Skills
- Time Management
- Problem-Solving
- Cleaning and sanitizing
- Customer Service
- Verbal Communication
- Flexible Schedule
Languages
English
Full Professional
Certification
Florist Program
Algonquin College
Timeline
Dietary Aide
Sienna Living
02.2023 - Current
Baker/supervisor
Tim Hortons
12.2009 - 03.2022
Garden Center Associate
Home Depot
05.2006 - 12.2009
Sales Associate
Petals and Presents
12.1998 - 05.2005
Rideau District High School