Emily Ma
Vancouver,BC
Summary
In professional therapeutic relationships, the most important factors that can yield the best results aren't focused on the method- but rather, the rapport built between the client and the practitioner. To truly empathize and actively listen to a client is a skill that is built over time. I strive to excel in these skills through learnt experience- both academically and professionally- so that I can assist future clients in their journeys.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Out of School Care Worker
Cedar Cottage Neighborhood House
04.2021 - Current
- Supervising a range of neurotypical and neurodiverse school-age students with diverse backgrounds in an after-school program
- Designing and facilitating educational programs to foster the students’ curiosities and critical thinking skills
- Ensuring that the needs of the children are met by providing different supports when required
- Interacting with parents and guardians to ensure proper pick up and arrival procedures
- Documenting pertinent information regarding the children, as well as recording any progress in children with FASD, Autism, and ADHD
- Managing crises when a child conducts detrimental behaviour with redirection and crisis management tactics
- Resolving conflict between children and fostering conflict resolution by utilizing psycho-social principles and self-regulation skills
- Collaborating with colleagues to discuss the implementations of different programs and ways to increase the well-being of the students
- Corresponding with the BC Center for Ability and Aboriginal Supported Childcare in order to carry out and maintain the best support possible for children with extra needs.
Family Programs Assistant
Cedar Cottage Neighborhood House
11.2021 - 02.2022
- Fostered strong relationships with families accompanied by children aged 1-4 in order to build rapport and trust
- Supported families by addressing concerns and finding needed assistance, while also guiding parents in promoting their children's healthy development
- Engaged with children through various activities to foster curiosity, learning, and communication in a safe environment.
Behavioural Interventionist
Little Learners Essential Development
05.2021 - 08.2021
- Developed rapport and interpersonal connections with a learner on the Autism Spectrum (ASD)
- Conducted programs utilizing principles of Applied Behavioural Analysis (ABA) to help learner gain understanding of social tasks
- Collaborated with Board Certified Behavioural Analysts (BCBA) to ensure that programs were properly applied to the learner.
Student Officer
Canadian Border Services Agency (CBSA)
05.2019 - 04.2021
- Received rigorous training regarding Canadian Law and Customs, as well as its application in the real world
- Executed specific duties within the agency in order to maintain the security of Canada
- Liaised with other government organizations as well as clients to solve issues regarding objects of concern
- Maintained high levels of professional ethics and standards within the agency.
English as a Foreign Language (EFL) Teacher
Teach and Learn in Korea (TaLK)
02.2018 - 08.2018
- Taught English in Korea to children with low to no ability in speaking English, ranging from kindergarten to Grade 6
- Created interpersonal bonds with students and fellow teachers by actively speaking and engaging with them
- Counseled students going through difficulties via the help of a Korean co-teacher
- Liaised with the South Korean National Institute for International Education (NIIED) staff for workshops and meetings
- Adapted to a solitary lifestyle in a foreign country in which English is not a native language.
Education
Masters of Counselling - Counselling Psychology
City University of Seattle
true10-2025
University of British Columbia
12.2021
Douglas College
12.2021
Bachelor of Arts - Psychology And Criminology
Simon Fraser University
Burnaby06.2021
Skills
- Crisis Management
- Conflict Resolution
- Interpersonal Relations
- Critical Thinking
- Communication
- Teamwork
- Group Leadership
- Activity Planning
- Lesson Plan Development
- Child Supervision
- Behavior Management Techniques
- Child Development
- Safety Awareness
Certification
09/2022
Emergency Child Care First Aid (ECCFA) & CPR/AED Level B
- Pacific First Aid
Leadership Experience
Simon Fraser Criminology Student Association (CSA) - Faculty Representative
09/2018 - 05/2019
- Partook in meetings with Criminology professors and executives regarding items paramount to the faculty of Criminology
- Raised undergraduate concerns to meetings with the faculty in order to ensure student opinions were being discerned
- Organized and partook in a variety of student-led Criminology events, aimed to further educate others on future endeavors and promote the association
- Relayed information gathered from the Criminology faculty meetings to the CSA
Languages
- Fluency in English
- Fluency in Cantonese
Languages
English
Native/ Bilingual
Cantonese
Native/ Bilingual
Korean
Professional
Accomplishments
Dean's Honour Roll
Feb 2019
- Simon Fraser University
Teaching Performance, Ms. Congeniality
Feb 2018
- National Institute for International Education, Republic of Korea
Provincial Scholarship
Jul 2015
- Government of British Columbia
Timeline
Family Programs Assistant
Cedar Cottage Neighborhood House
11.2021 - 02.2022
Behavioural Interventionist
Little Learners Essential Development
05.2021 - 08.2021
Out of School Care Worker
Cedar Cottage Neighborhood House
04.2021 - Current
Student Officer
Canadian Border Services Agency (CBSA)
05.2019 - 04.2021
English as a Foreign Language (EFL) Teacher
Teach and Learn in Korea (TaLK)
02.2018 - 08.2018
Masters of Counselling - Counselling Psychology
City University of Seattle
University of British Columbia
Douglas College
Bachelor of Arts - Psychology And Criminology
Simon Fraser University
09/2022
Emergency Child Care First Aid (ECCFA) & CPR/AED Level B
- Pacific First Aid
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