Emily Looney
San Diego
Summary
Experienced Shift Supervisor with 4 years at Starbucks, focused on building collaborative, growth-oriented teams and creating a welcoming, efficient store environment. Skilled at improving operations, strengthening customer service, and keeping teams aligned with company goals. Known for strong communication, clear goal-setting, and creating a supportive environment where partners stay motivated and engaged.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
06.2023 - Current
- Support store operations by leading shifts, managing routines, and helping partners stay aligned and confident during busy dayparts.
- Coached partners through key routines, improving all-day out-the-window time from 84 to 75 seconds.
- Used MyDaily to clearly communicate store and company goals, which helped raise the customer connection score to 95%.
- Helped execute the store action plan by aligning shift goals with team development and store priorities.
- Managed shift coverage and real-time problem solving to keep the store running smoothly.
- Focused on developing partners through consistent feedback and support, creating a team culture built on growth and accountability.
Barista
Starbucks
04.2021 - 06.2023
- Delivered personalized customer experiences with warmth and consistency.
- Supported smooth store operations through strong teamwork and attention to routine.
- Maintained beverage quality and speed of service, adapting to peak times with flexibility.
- Helped create a clean, welcoming environment for both customers and partners.
Education
Currently Pursuing - Elementary Education
Ventura College
Ventura, CAHigh School Diploma -
El Camino High School
Ventura, CA01-2021
Skills
- Partner Development & Team Coaching
- Operational Efficiency & Time Management
- Goal Setting & Performance Tracking
- Customer Service & Experience
- Communication & Collaboration
- Conflict Resolution & Problem Solving
- Store Operations & Shift Management
Timeline
Shift Supervisor
Starbucks
06.2023 - Current
Barista
Starbucks
04.2021 - 06.2023
Currently Pursuing - Elementary Education
Ventura College
High School Diploma -
El Camino High School
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